Recover Administrator Password

[sugarsugar]

Hi all, I forgot my administrator password. I got a new one by email after clicking the resend button, but it doesn't work. I still can not log in with this password. Is there any other way to recover the lost password? Thanks!

[Ajeh]

If your Admin forgotten password is not working, you will want to look at your database via phpMyAdmin and browse the admin table ...

Do you see your username?

There should only be 1 match ...

Does it have your correct email address?

Again, this should only have 1 match and be associated with your username ...

Do you have duplicate records on either the admin name or email address?

[sugarsugar]

Yes, I used the same email adress to register a trial customer account. That's probably the reason why the resend password doesn't work.

[Ajeh]

The customers table and the admin table are totally separate ...

You can have an Admin login with the same email address as a customer login ...

What we need to determin is has the data in the admin table become corrupt in some manner or duplicated in some manner that the forgotten password is not working that you recieved in the email ...

Note: it is suggested that you copy and paste the password that you recieved to rule out typos and be careful not to capture spaces ...

[sugarsugar]

The customers table and the admin table are totally separate ...

You can have an Admin login with the same email address as a customer login ...

What we need to determin is has the data in the admin table become corrupt in some manner or duplicated in some manner that the forgotten password is not working that you recieved in the email ...

Note: it is suggested that you copy and paste the password that you recieved to rule out typos and be careful not to capture spaces ...

Hi, I'm looking at the Zenadmin tale by PHPMYADMIN. There's no duplicate, the email address is correct, the password shows like this 802cdbc8e639a4cc4af52f4387b0c4fb:43

Can I change the password here? or add a new record in this table directly.

Thank you for all your help!

[sugarsugar]

Sorry Ajeh, it's all OK now. I was using the admin_email as log-in name. what a mistake. thank you for all your help!

[Ajeh]

Thanks for the update ...

This will be of help to others that mix up the Admin name and Admin email as the login name ... thanks for the post!

[cosmocanuck]

Hi!

I just encountered the same problem - forgot my admin ID and password. (It had been "autofilling"... I went on vacation... now that I'm back the autofill has expired, and idiot that I am, I didn't note what the login info is!)

However... I am utterly lost and intimidated by phpMyAdmin.

How do I use it to view my admin name and password?

Sorry to ask such a basic question. After managing to set up the database (my first) using my webhost's control panel, I've only interacted with it through ZenCart.

Thanks!
Cosmo

[Ajeh]

You cannot view your password ...

Do you know your admin username?

If not, in phpMyAdmin ... browse the admin table and you should see your admin_name and admin_email

Go to your Zen Cart Admin and hit Forgotten Password and send yourself a new one ...

[cosmocanuck]

Thank you, thank you, THANK YOU!

Where do I send the flowers and chocolates?

8^)

Cosmo