Customers not receiving emails

[MikeX]

Since about one month ago, our customers with ########################## and ###################### email accounts are not receiving our emails from @ourdomain.com. They dont receive them at all or our messages are being classified as spam and sent directly to "junk mail".

I wonder if someone could help me and give me a hint about how to solve this problem, since our customers are not receiving their confirmation emails nor any other message sent by us.

Thanks for your time,
MikeX

[DrByte]

Try TESTING several emails by switching your Email Transport method from sendmail to "sendmail -f" (which forces a bonafide sender name when messages are sent), or to SMTP/SMTPAUTH (and fill out the SMTP settings), which forces all your messages to be sent as if you were logged in to send emails from your own PC.

Admin->Configuration->Email Options

If it's getting classified as junkmail or spam, it's likely because the server is sending it by a default "[email protected]" address, which is a default setting of most servers.