Loading Images..

[mallen]

I'm trying to add images to new product range. Per support I've uploaded the files via FTP into their corresponding small/med/lrg directories but my site is not calling the images. They are all correctly named and in the correct folder but not showing up on the site. What do I do next?

Also is there a way to preveiw the whole page without having to go live for a second while you review your changes?

Thanks in advance,
Michelle

[Ajeh]

Do you have an URL to a Product where the images are not working and the exact image names that you are using?

[mallen]

Do you have an URL to a Product where the images are not working and the exact image names that you are using?

Thanks for the response. Unfortunately you're talking to a newbie and I don't quite understand the question. I loaded the images via ftp to my site with the exception of one which was loaded via "product info' page in admin.

[Ajeh]

You loaded an image on the Product page ... what was its full name and where do you think you loaded it? If you look on your web site ... where do you see the image?

You uploaded more files with FTP

What are the filenames? What are the exact locations you loaded them to?

[mallen]

You loaded an image on the Product page ... what was its full name and where do you think you loaded it?

ANSWER: Well, all the images were loaded to my server - there are 10 in total. The first image i loaded through the admin. The remaining 9 were loaded throught the control panel provided by my hosting company. 3 images made in small, medium and large sizes with the exception of the first image, a thumb for the main catalog page. The names of the files are Brazilian_curly_1_lrg.jpg (or BC 2.med.jpg...ect)

If you look on your web site ... where do you see the image?
ANSWER: There is page on my site that shows all the products from a single collection. When a client clicks on the product they're interested in it goes to that page where they'll find the "med"images that are clickable pop-ups that show the "lrg" images. That first image, a thumb, shows up on the main page from that collection (that's correct) but it also shows up where the "med" images should show up and none of the other images show up.

You uploaded more files with FTP

What are the filenames? What are the exact locations you loaded them to?

ANSWER: Under file manger I loaded them to subfoldersin the 'images' folder on my site. (www.../images/large or /images/med depending on the file name). The way my designer set it up the small images just went into the general "Images" folder

[Ajeh]

Do you have an URL to a Product with images not working right?

What is this Product's products_image name?

What are the names of the other images?

Where are they on the server?

Be very specific or we cannot help figure out what you did wrong or if this is a permissions issue etc.