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  1. #1
    Join Date
    Dec 2005
    Posts
    18
    Plugin Contributions
    0

    Default Paypal/Credit Card Problems

    Hey guys...

    I recently upgraded to 1.3 and took my store live this morning with the ugrades and the ability to accept credit cards through link point. I had an SSL certificate installed on Sunday and everything was working fine. All day long Ive had orders through both Paypal and Linkpoint without any issues.

    Around 5pm tonight I began getting mails from my customers saying that they had paid through paypal and when they were redirected to the site, their orders were not there. I can confirm that I have more than 10 transactions in my paypal account since the last recorded order in the admin screen. So basically, people are shopping, being directed to paypal and then when they are redirected back to the site, nothing happens. There is no order generated in the admin...no nothing.

    I have checked and rechecked the paypal IPN set up both in the zen admin and at paypal. I have uninstalled and reininstalled the module and nothing seems to be working. I also tried running a live test credit card transaction and recieved a message that the store could not connect to the gateway for approval or something along those lines.

    I was just wondering if any of you had any advice on why this was working all day and now stopped all of a sudden with no changes made anywhere. Ive got the site shut down for maintenance until I can fix this problem as we are a fairly high volume store and I dont want to have more orders from people who arent getting their downloads

    Any help or suggestions on how to solve this would be SOOOOOOO appreciated.

    Thanks so much!
    Robin

  2. #2
    Join Date
    Mar 2004
    Posts
    16,042
    Plugin Contributions
    5

    Default Re: Paypal/Credit Card Problems

    find out from your host IF they made any security changes around or since the time of your last good paypal order
    also make sure that you do not have a
    includes/languages/english/CUSTOM TEMPLATE/meta_tags.php

    the ove ride for this file dosnt seem to play nice with paypal;
    Zen cart PCI compliant Hosting

  3. #3
    Join Date
    Sep 2003
    Location
    Ohio
    Posts
    69,402
    Plugin Contributions
    6

    Default Re: Paypal/Credit Card Problems

    Also note that v1.3.0.2 is the current version of Zen Cart ...

    Use the Full Zen Cart v1.3.0.2 if upgrading from v1.3

    Depending on the version you were prior to v1.3 ... it would be a good idea to write down your PayPal settings in the Modules ... Payments ... and do a remove, install and configure ...
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today!]
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