Error: Sorry, there is no match for that email address and/or password

[Amarok]

Hi,
I have got most of my shop working. But when I create a new customer it sends me the email but when I try to log on to the shop. It gives the following
Error: Sorry, there is no match for that email address and/or password.
When you check in the admin page the user is there and active etc
I notice there was a entry for this problem and the solution was to reinstall Zen Cart. I hope someone can indicate what is wrong without a reinstall please ??
my shop is here

http://www.loba.org.uk/zcatalog/

Kind Regards
Mike

[Amarok]

Incorrect information Sorry,
when you logon as the user the screen just loops to
Welcome Guest! Would you like to log yourself in?
Type a incorrect password or username and you get the

Error: Sorry, there is no match for that email address and/or password

Which is correct
When you input the correct email and password
we are back to the loop

Welcome Guest! Would you like to log yourself in?
Help

[TheOracle]

Might be a session handling problem.

Which version of Zen-Cart are you using ?

Would it be possible to post your URL - pointing to your techsupp.php file ? (Can be found in your zc_install folder from the package you recently downloaded - simply upload it under your root folder).

[TheOracle]

Additional info:

Make sure that you do not attempt to login with one of your admin account - from the store-front, since it will not work. Only customers account will work when authenticating through the store-front.

[clikchic]

I am getting this error after upgrading 1.2.7 to 1.3.5

Customers are all there, but I keep getting the no match error when I try to login with a customer account.

Did anyone find a fix for this?

[Ajeh]

We have not duplicated this error ...

Check that both of your:
/includes/configure.php
/admin/includes/configure.php

Are both pointing to the correct database ...

Also, try creating a new account ... does that work?

[clikchic]

We have not duplicated this error ...

Check that both of your:
/includes/configure.php
/admin/includes/configure.php

Are both pointing to the correct database ...

Also, try creating a new account ... does that work?

Yup, they are both pointing to the correct database.

I created a new account and was able to login, after account creation. I logged out and was able to login again with the new account. Tried again with the old customer details and was still unable to login with that one.

[Ajeh]

Any chance you are using the wrong email address or password for that account you cannot get in with?

[clikchic]

Any chance you are using the wrong email address or password for that account you cannot get in with?

ROFL! OMG I am sooo embarrased! Yes, that is what I did. I thought I had changed that password, but it appears I hadn't! It was still the old password, not the one I thought I had changed it to! Must have been in one of my testing sessions I did with an old test version! DOH!

Thanks for your trouble! LOL

[Ajeh]

/me *snicker* ...

I would never laugh at ... but I sure as heck will laugh with you ...