[Newbie] HELP! Problem With Downloadable PDF

[Ajeh]

Note: be sure you are running v1.3.0.2 ...

The Downloads are related to the Orders Status ...

The Orders Status is set by the Payment Module ...

If the Orders Status is set to >= 2 (Processing) and <=4 (Updated) then the Download is immediately available to the customer ...

Otherwise, if set to <= 1 (Pending) or >= 5 (anything you add new, unless you adjust the range) the Download is not available until you change the Orders Status in the Admin for the Order ...

[AnthonyBaker]

Ah, gotcha. That's probably the issue.

I know that the current status is set to make all purchases pending, though I'm not sure if (on the admin side) my clients actually update this along the way. They're a small group and generally ship items right away.

Is this order status information admin-only? That is, based on your order status do you as a customer receive any updates or information automatically? Am assuming it might be more for internal/administrative tracking, yes?

Thanks!

[Ajeh]

If you go to the Admin ... Customers ... Orders ... and change the Orders Status ... you can add a comment to the order that the customer will see and send the comment to customer via email that the Orders Status has been updated ...

If a download becomes out of date based on max days or download attempts and needs to be reset ... you can reset the whole order by setting to Updated ... then setting to what ever Orders Status you want ... or by using the icons next to the downloads to change their status individually ...

[AnthonyBaker]

Thanks!

That worked perfectly.

Sweeeeeet.