Coupons not working

[Candice]

Hello!

I am having trouble getting my coupons to work in my Zen cart. I have tired a few things but still they are not working.

I have tried to just select the catagories, then I tried to select the catagories and then products.
But this is what it does, it says:
Congratulations you have redeemed the Discount Coupon
But does not apply it.

Any help appreciated!
Thanks!
Candice

[Ajeh]

What version of Zen Cart?

Clean install or upgrade?

If an upgrade ... what version were you?

How is the Discount coupon setup?

[Candice]

The newest version of zencart, it was a install from my host then upgrade by me.

I think it was a 1.2.2? Not to sure sorry

The discount coupon is set up for $ ammount with all the catagories choosen. I think that is what you mean.

[Ajeh]

First ... go to the Tools ... Server Info ...

Copy everything from just below the menubar up to and including the php version so we can see for sure ...

Next, go to your Gift Certificate/Coupons ... Discount Coupons ...

What are the precise settings on your Discount Coupon?

Then, look at the restrictions ...

What are the settings there?

You have allow and deny settings on category and/or product ... can you be more specific?

[Candice]

I pmed you.

[Candice]

Oh sorry I forgot to say in the PM that I ALLOWED all the catagories. Did not deny anything.