Customer not getting emails

[narsaw]

Her e is the problem. When a customer creates an account they do NOT receive the "Welcoming" email. They also don't get order confirmation emails.


For Email transport method I've tried. Sendmail, sendmail -f, smtp ... no diff.

However, I DO get an email saying that a customer has created an account. I need them to be notified also.


I am using DREAMHOST as my web host


Here is my Admin->Configuration->Email Options:

E-Mail Transport Method  	smtpauth  	 
E-Mail Linefeeds 	LF 	 
Use MIME HTML When Sending Emails 	true 	 
Verify E-Mail Addresses Through DNS 	false 	 
Send E-Mails 	true 	 
Email Archiving Active? 	false 	 
E-Mail Friendly-Errors 	false 	 
Email Address (Displayed to Contact you) 	[email protected] 	 
Email Address (sent FROM) 	[email protected] 	 
Emails must send from known domain? 	No 	 
Email Admin Format? 	HTML 	 
Send Copy of Order Confirmation Emails To 	[email protected] 	 
Send Copy of Create Account Emails To - Status 	1 	 
Send Copy of Create Account Emails To 	[email protected] 	 
Send Copy of Tell a Friend Emails To - Status 	0 	 
Send Copy of Tell a Friend Emails To 	[email protected] 	 
Send Copy of Customer GV Send Emails To - Status 	0 	 
Send Copy of Customer GV Send Emails To 	[email protected] 	 
Send Copy of Admin GV Mail Emails To - Status 	0 	 
Send Copy of Customer Admin GV Mail Emails To 	[email protected] 	 
Send Copy of Admin Discount Coupon Mail Emails To - Status 	0 	 
Send Copy of Customer Admin Discount Coupon Mail Emails To 	[email protected] 	 
Send Copy of Admin Orders Status Emails To - Status 	1 	 
Send Copy of Admin Orders Status Emails To 	[email protected] 	 
Send Notice of Pending Reviews Emails To - Status 	0 	 
Ask A Question Email To: 	[email protected] 	 
Send Notice of Pending Reviews Emails To 	[email protected] 	 
Ask A Question Name To 	Customer Service 	 
Set "Contact Us" Email Dropdown List 	
	 
Allow Guest To Tell A Friend 	false 	 
Contact Us - Show Store Name and Address 	1 	 
Send Low Stock Emails 	1 	 
Send Low Stock Emails To 	[email protected] 	 
Display "Newsletter Unsubscribe" Link? 	true 	 
Audience-Select Count Display 	true 	 
SMTP Email Account Mailbox 	mail.mystore.com 	 
SMTP Email Account Password 	**********
SMTP Email Mail Host 	mail.mystore.com 	 
SMTP Email Mail Server Port 	25  
Convert currencies for Text emails 	£,£:€,€

[DrByte]

- does this happen to *all* your customers, or just select customers?
- what email domain are these customers at?
- have you asked your host whether that domain is blacklisting your site/server?

[narsaw]

I created a test account with a gmail address, no confirmation or welcome gets to me. From reading some threads I can't say for sure but I think this may have happening since I (myhost) installed my SSL cert?

Can this affect my emails?

[DrByte]

I can't say for sure but I think this may have happening since I (myhost) installed my SSL cert?

Can this affect my emails?

Shouldn't as far as I can tell.

[wolfsz]

Hi there
Zencart, out of some reason will not notify if an email bounches so make sure that the test email you are using really works or maybe better use an email address you know that works.

[kinethic]

In my experience, the customers said that they didn't receive the emails.

Testing with my own email address I discovered that I didn't receive anything, either...

But there was a misunderstanding.

The emails WERE sent..... but when they arrived to the customers machines, they were sent to the Junk E-mail folder, so, the customers didn't see the emails.

I leaned out to my own Junk E-mail folder and... Bingo! The test emails were there.

If this is your case, you could tell to your customers that check their junk or spam system.

I hope this helps.

Kinethic.

[linkedla]

I am having the same problem, my installation is 1.3.2 on linux VPS centos 3.4 Cpanel, i am using smtp with server authorization, I can get the emails for confirmation and also the copy of the welcome email but not the customers, i did try with a gmail, hotmail and yahoo mail account of mine and friends but no email to the customers, also i did try to send a newsletter and no mail come, even when the green checks appears for all the actual registered users who opt for newsletter from us.
Please help!
Regards and a big THANKS to the zencart team for a GREAT! job.

[narsaw]

try using the sendmail -f option. Mine works now.

[linkedla]

Thaks a lot i did try one and work nice! small problem ah? just a - and an f nice thanks my friend!