Contact Us Form Error Message - Help needed please

[angelicdezigns]

Hi Guys,

Well I am understanding a lot more about zencart, and I love it, but I have had problems with the contact us form, I know it definatly worked, then my friend did an upgrade for me, and I have just tried it out, and I am getting the following error message, when I click on send

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster AT mysite DOT co DOT uk and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.
Apache/2.0.55 (Red Hat) Server at my site.co.uk Port 80

I am stumped and have checked my email options etc, and they all look fine, so was wondering if some kind person may know what has happened.

Thanks in advance
Nikki

[superprg]

----------
More information about this error may be available in the server error log.
Apache/2.0.55 (Red Hat) Server at my site.co.uk Port 80
---------

Please post the error logs here(which can be get from cpanel)

[angelicdezigns]

Hi superprg - Thanks for that, Do you mean my hosts cpanel?

I did a search in and all I found was this..
I am getting an Internal 500 error asking me to check the logs. How do I do this?

To check the error logs you will need SSH access which will give you the ability to ‘cd’ into the logs directory where you can look at the logs with UNIX style tools such as ‘less’, ‘tail’ and ‘grep’.

This answer makes no sense to me at all

I just dont know where to find the error logs to post here for you..so sorry

Kind Regards
Nikki

[superprg]

This type of error also occurs when you dont properlyl copy the file via FTP

Anyways, see this folder
includes\modules\pages\contact_us

and make sure that you have the files and there are no spaces at the end of the file

[angelicdezigns]

Hiya,

I have found these, and I know this may sound silly, but I wouldnt know if there was something wrong with them or not, the only thing I can see that looks a bit odd, is the bits that say
$zc_validate_email = zen_validate_email($email_address);

wasnt sure if I had to replace it with
$zc_validate_email = zen_validate_email($myemailaddress);

Sorry to sound so dim

Just wondered if someone could have a browse over this and see what is wrong?

Many Thanks
Nikki


HEADER_PHP

<?php
/**
* Contact Us Page
*
* @package page
* @copyright Copyright 2003-2006 Zen Cart Development Team
* @copyright Portions Copyright 2003 osCommerce
* @license http://www.zen-cart.com/license/2_0.txt GNU Public License V2.0
* @version $Id: header_php.php 3230 2006-03-20 23:21:29Z drbyte $
*/
require(DIR_WS_MODULES . zen_get_module_directory('require_languages.php'));

$error = false;
if (isset($_GET['action']) && ($_GET['action'] == 'send')) {
$name = zen_db_prepare_input($_POST['contactname']);
$email_address = zen_db_prepare_input($_POST['email']);
$enquiry = zen_db_prepare_input(strip_tags($_POST['enquiry']));

$zc_validate_email = zen_validate_email($email_address);

if ($zc_validate_email and !empty($enquiry) and !empty($name)) {
// auto complete when logged in
if($_SESSION['customer_id']) {
$sql = "SELECT customers_id, customers_firstname, customers_lastname, customers_password, customers_email_address, customers_default_address_id
FROM " . TABLE_CUSTOMERS . "
WHERE customers_id = :customersID";

$sql = $db->bindVars($sql, ':customersID', $_SESSION['customer_id'], 'integer');
$check_customer = $db->Execute($sql);
$customer_email= $check_customer->fields['customers_email_address'];
$customer_name= $check_customer->fields['customers_firstname'] . ' ' . $check_customer->fields['customers_lastname'];
} else {
$customer_email='Not logged in';
$customer_name='Not logged in';
}

// use contact us dropdown if defined
if (CONTACT_US_LIST !=''){
$send_to_array=explode("," ,CONTACT_US_LIST);
preg_match('/\<[^>]+\>/', $send_to_array[$_POST['send_to']], $send_email_array);
$send_to_email= eregi_replace (">", "", $send_email_array[0]);
$send_to_email= eregi_replace ("<", "", $send_to_email);
$send_to_name = preg_replace('/\<[^*]*/', '', $send_to_array[$_POST['send_to']]);
} else { //otherwise default to EMAIL_FROM and store name
$send_to_email = EMAIL_FROM;
$send_to_name = STORE_NAME;
}

// Prepare extra-info details
$extra_info = email_collect_extra_info($name, $email_address, $customer_name, $customer_email);
// Prepare Text-only portion of message
$text_message = OFFICE_FROM . "\t" . $name . "\n" .
OFFICE_EMAIL . "\t" . $email_address . "\n\n" .
'------------------------------------------------------' . "\n\n" .
strip_tags($_POST['enquiry']) . "\n\n" .
'------------------------------------------------------' . "\n\n" .
$extra_info['TEXT'];
// Prepare HTML-portion of message
$html_msg['EMAIL_MESSAGE_HTML'] = strip_tags($_POST['enquiry']);
$html_msg['CONTACT_US_OFFICE_FROM'] = OFFICE_FROM . ' ' . $name . '<br />' . OFFICE_EMAIL . '(' . $email_address . ')';
$html_msg['EXTRA_INFO'] = $extra_info['HTML'];
// Send message
zen_mail($send_to_name, $send_to_email, EMAIL_SUBJECT, $text_message, $name, $email_address, $html_msg,'contact_us');

zen_redirect(zen_href_link(FILENAME_CONTACT_US, 'action=success'));
} else {
$error = true;
if (empty($name)) {
$messageStack->add('contact', ENTRY_EMAIL_NAME_CHECK_ERROR);
}
if ($zc_validate_email == false) {
$messageStack->add('contact', ENTRY_EMAIL_ADDRESS_CHECK_ERROR);
}
if (empty($enquiry)) {
$messageStack->add('contact', ENTRY_EMAIL_CONTENT_CHECK_ERROR);
}
}
} // end action==send

// default email and name if customer is logged in
if($_SESSION['customer_id']) {
$sql = "SELECT customers_id, customers_firstname, customers_lastname, customers_password, customers_email_address, customers_default_address_id
FROM " . TABLE_CUSTOMERS . "
WHERE customers_id = :customersID";

$sql = $db->bindVars($sql, ':customersID', $_SESSION['customer_id'], 'integer');
$check_customer = $db->Execute($sql);
$email= $check_customer->fields['customers_email_address'];
$name= $check_customer->fields['customers_firstname'] . ' ' . $check_customer->fields['customers_lastname'];
}

if (CONTACT_US_LIST !=''){
foreach(explode(",", CONTACT_US_LIST) as $k => $v) {
$send_to_array[] = array('id' => $k, 'text' => preg_replace('/\<[^*]*/', '', $v));
}
}

// include template specific file name defines
$define_page = zen_get_file_directory(DIR_WS_LANGUAGES . $_SESSION['language'] . '/html_includes/', FILENAME_DEFINE_CONTACT_US, 'false');

$breadcrumb->add(NAVBAR_TITLE);
?>

ON_LOAD_MAIN

if (document.contact_us){ if (document.contact_us.contactname) {document.contact_us.contactname.focus()} };

[angelicdezigns]

Just thought I would bump this, as I still cant find out what I have done wrong

so near yet so far..lolll

Thanks in Advance
Nikki

[DrByte]

This is where I'd start:
http://www.zen-cart.com/wiki/index.p...Obscure_Issues

Sorry, it's not quick, but it's the most effective way.

[angelicdezigns]

Thanks alot DrByte, I will try this method, fingers crossed ?
Regards
Nikki

[angelicdezigns]

Hi DrByte,

I have downloaded the original release, then opened them in winmerge, and I get a message saying "the selected files are identical" this happened on both the header.php and the on_load_main files, is that right?

Sorry to be a pain

Kind Regards
Nikki

[angelicdezigns]

Oops, I just looked in define pages editor under contact us, and this is all thats there

<p><font color="#151b8d">We welcome your feedback and requests for estimates.<br>
Please send an email to:</font></p>

Is this my problem

and if it is, how exactly do I enter the email address (sorry, I am new to html aswell)

Kind Regards
Nikki