Results 1 to 7 of 7
  1. #1
    Join Date
    May 2005
    Location
    Western MA, USA
    Posts
    604
    Plugin Contributions
    6

    Order emaisl being sent to wrong customer

    I have recently installed ZC on a Win Server for the first time:
    ver info:
    ZC 1.3.02
    PHP Version 4.4.1
    Mysql api ver 3.23.49
    Windows NT WIN8 5.0 build 2195
    register globals is on

    Here is the really bad thing that is happening intermittently.
    A customer (we will call them A) will order something
    he will get the proper order info a good email and the CC numbers will got to the right address.
    for the next few orders on the site, A will get the order conformations emails for B, C and . as well as the middle digits (omg) of their CC number as this site is set up for manual cc processing.
    The data base entries are also wrong, the customer will come up as A but the shipping info will be for B.
    If I turn of ZC ability to send emails this stops happening
    there are no mods on this install of zc and I cant see why this would happen.

    Help required (please)
    Last edited by sanguisdesign; 21 Aug 2006 at 03:49 PM.

  2. #2
    Join Date
    Jan 2004
    Posts
    66,445
    Plugin Contributions
    81

    Default Re: Order emaisl being sent to wrong customer

    Turn on email archiving.
    Then install the email archive reader contribution from the downloads->Admin section

    Then review the emails that are sent, to see whether Zen Cart is sending to the right destinations, or if your server's mailserver is the problem.



    Then I'd test using register globals off ... just in case windows is doing something different there.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  3. #3
    Join Date
    May 2005
    Location
    Western MA, USA
    Posts
    604
    Plugin Contributions
    6

    Default Re: Order emaisl being sent to wrong customer

    So would the file that sets the:
    Customer,
    Shipping Address,
    and the Billing Address
    in the database be the safe file that emails it?
    Dr. I dont mean to rejeect the help given but this is a live site and I can have emails going to customers not for them. I dont think that is to do the the email, I do thing that is has something to do w/ the session data, as (opps I forgot to mention) when we get thiese over lapping orders they are made in close time to each other.

    josh,

    PS I have disabled fast cgi

  4. #4
    Join Date
    Jan 2004
    Posts
    66,445
    Plugin Contributions
    81

    Default Re: Order emaisl being sent to wrong customer

    You don't happen to have any ZENID's in any published URL's do you ?

    Do you have "recreate session" enabled in Admin->Config->Sessions ?
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  5. #5
    Join Date
    May 2005
    Location
    Western MA, USA
    Posts
    604
    Plugin Contributions
    6

    Default Re: Order emaisl being sent to wrong customer

    You don't happen to have any ZENID's in any published URL's do you ?

    Do you have "recreate session" enabled in Admin->Config->Sessions ?
    Ahaaa the part of the site that I don't control. yes there are session ID there. but recreating sessions is set to a big negitory. but yes I do believe that this makes sense. this is the second stupid question I have had today.

  6. #6
    Join Date
    Jan 2004
    Posts
    66,445
    Plugin Contributions
    81

    Default Re: Order emaisl being sent to wrong customer

    okay.

    If there are marketing materials or indexes out there where zenid's have been posted in URL's, and more than one customer comes to that URL within a 24-minute period, both customers will share the same session, the same customer data, the same orders, etc.

    Set "recreate session" to "true" and that will force each of those sessions to be rebuilt whenever someone clicks on a zenid.

    Unfortunately, there is a bug in some PHP5 versions related to session re-creation, and thus if you're running Zen Cart versions lower than 1.3.0.2, you may not have good success with using "recreate session". Best to upgrade. (I'm mentioning this for sake of future readers, as you already said you're at v1.3.0.2)
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  7. #7
    Join Date
    May 2005
    Location
    Western MA, USA
    Posts
    604
    Plugin Contributions
    6

    Default Re: Order emaisl being sent to wrong customer

    Me finding out that there were Zen id's on links to products out side of ZC and getting rid of them, by telling off the site admin worked great.
    except that when I set the Recreate Session to true it became a game of random chance whether some one could log on or not. so I make it false and it worked just fine.
    still not getting any weird session stuff any more as well.

    JOsh

 

 

Similar Threads

  1. Sale Email being sent to me instead of my customer
    By Eric24v in forum Managing Customers and Orders
    Replies: 2
    Last Post: 2 Sep 2010, 02:32 PM
  2. NEW ORDER Email Not being sent Order Processes
    By thevintagesound in forum General Questions
    Replies: 0
    Last Post: 20 Aug 2008, 06:56 PM
  3. Wrong Download Link Sent to Customer
    By jackibar in forum General Questions
    Replies: 13
    Last Post: 18 Mar 2008, 11:55 PM
  4. Links Manager-Wrong Email being Sent
    By ranger_lp in forum All Other Contributions/Addons
    Replies: 0
    Last Post: 1 Nov 2006, 01:25 AM
  5. Customer Email copies no longer being sent
    By msladybug02 in forum General Questions
    Replies: 2
    Last Post: 14 Oct 2006, 07:11 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
disjunctive-egg