error message

[anro]

Using the previous version of zen cart on a windows server. Error message when trying to log in to admin, I have changed the domain name to "********", so that's not the problem!, Any help gratefully appreciated:

Warning: session_save_path() [function.session-save-path]: open_basedir restriction in effect. File(/home/fhlinux206/b/******.co.uk/user/htdocs/cache) is not within the allowed path(s): (e:\sslroot;c:\winnt\temp;c:\winnt;c:\php\pear;c:\php) in e:\sslroot\*******ssl\includes\functions\sessions.php on line 154

Warning: session_start() [function.session-start]: Cannot send session cache limiter - headers already sent (output started at e:\sslroot\******ssl\includes\functions\sessions.php:154) in e:\sslroot\*****ssl\includes\functions\sessions.php on line 111

Warning: Cannot modify header information - headers already sent by (output started at e:\sslroot\*******ssl\includes\functions\sessions.php:154) in e:\sslroot\********ssl\admin\includes\functions\general.php on line 34

[anro]

Apologies, It is hosted on a lynux server & I've posted this in the wrong place

[DrByte]

open_basedir restriction in effect. File(/home/fhlinux206/b/******.co.uk/user/htdocs/cache) is not within the allowed path(s): (e:\sslroot;c:\winnt\temp;c:\winnt;c:\php\pear;c:\ php)

You have the PHP open_basedir restrictions set to only allow the webserver to access files contained in these folders:

e:\sslroot;
c:\winnt\temp;
c:\winnt;
c:\php\pear;
c:\ php

But ... your webserver is attempting to access from this folder instead:

/home/fhlinux206/b/******.co.uk/user/htdocs/cache

Since this message is appearing in the context of caching, it appears that you have taken a backup from your live site and copied it to your PC. For working offline, I suggest you change your cache settings in order to get around this message. In your /includes/configure.php file, change your 'STORE_SESSIONS' setting to 'db'. Do the same for the /admin/includes/configure.php

If that doesn't work, then download the "fix cache key" utility from the Downloads area (link at top of page) under Troubleshooting Tools and follow its instructions.

[DrByte]

Apologies, It is hosted on a lynux server & I've posted this in the wrong place

The message you posted strongly suggests you are actively running it on a windows machine, but pulled data from a linux machine.

[anro]

Many thanks for the advice I'll give that a try.
I host with fasthosts.co.uk and until this morning the site has been running without a hitch. I have been able to access the admin without problem until today. I don't have a local copy on my laptop (it's held on another computer)that I use to access the admin functions of zen cart and had emailed the support at fasthosts to see if they had made any changes on the server that may have affected things.........still waiting to hear from them.

[anro]

I've tried the suggestions to fix the problem to no avail and have had a rather long & convoluted discussion by email with my host, Fasthosts, to try to establish if they had changed anything. Finally they admitted that they have, here's what they say :

"I believe this issue relates to your script assuming the temporary folder is /tmp (a linux folder), rather than the windows equivilant.

In the previous version of PHP this /tmp was automatically converted to the correct Windows equivilant but following a recent upgrade of PHP to keep our servers secure and up to date, this is no longer converted.

All you need to do to is remove the reference to the /tmp folder from this application's settings and you should be fine"

Any help with how I actually do this would be much appreciated, thanks.

[DrByte]

Original reported error:

Warning: session_save_path() [function.session-save-path]: open_basedir restriction in effect. File(/home/fhlinux206/b/******.co.uk/user/htdocs/cache) is not within the allowed path(s): (e:\sslroot;c:\winnt\temp;c:\winnt;c:\php\pear;c:\ php)

Cause:
Zen Cart uses this folder for storing session details:
/home/fhlinux206/b/******.co.uk/user/htdocs/cache
but when you're in SSL mode, since we can see that your script is running from:
e:\sslroot\*******ssl\includes\ (ie: using functions\sessions.php there)
you are forced to operate underneath one of these folders:
e:\sslroot;c:\winnt\temp;c:\winnt;c:\php\pear;c:\php

As you can see, "/home/fhlinux206" doesn't exist under "e:\sslroot" and thus the PHP configuration for open_basedir, which is enforcing the above restricted folders, is not allowing Zen Cart to store session details in the specified folder.

Possible workaround:
In your /includes/configure.php file, what do you have set for STORE_SESSIONS (near the bottom of the file)?
Can you try setting it to 'db' and see if that helps?

You should also have SQL_CACHE_METHOD set to 'database' or 'none' and not set to 'file' due to your server's configuration.


Comment about your host's comments
While your host has at least a tiny understanding that PHP traditionally uses the /tmp folder for storing sessions and thus that could be a related issue, they are clearly missing the fact that their SSL configuration in conjunction with their open_basedir configuration is causing this problem.

[anro]

Many thanks for your comments.

In my /includes/configure.php file, STORE_SESSIONS are already set to 'db' and the

SQL_CACHE_METHOD set to 'none'

I've sent another email to fast host to see if they can resolve the SSL configuration in conjunction with their open_basedir configuration