Don't see Media Collection

[benjames]

I'm using Zen Cart v1.3.0.2. Classic xtml template

I'm simply trying to upload an mp3.

[benjames]

As a trial and error, I've just now added .WAV as a Media type, then added it to a Collection, and strangely enough it showed up in the Media file and on the product page.

What can you conclude from that?

Would still like to know how to upload an mp3.

I look forward to any diagnosis and suggestions. Thank u.

[DrByte]

This may be silly, but ... is your file named with upper-case .MP3 or lowercase? Does it match what you've defined in Media Types ?

[Ousel]

I'm having the same problem. I started trying to add music samples to my new site about a week ago - no luck. I've been searching the forum, trying all the tips - nothing.

Thank you for the clear, simple instructions, but my site also displays no sound clips.

How should they appear? Under the description? In a side box? Perhaps I'm just looking in the wrong place!

[Ousel]

Also, media type is small .mp3, and so are names in media clips!

[DrByte]

Media displayed to customers will be in a floating box beside the add-to-cart box.

But if the media isn't uploading when you click the "Add" button to connect it to the collection, it won't display anywhere.

So, the problem is essentially an upload issue.
I'm assuming you have no problem uploading images when entering products?

[Ousel]

The only problem I had uploading products was with image names containing an apostrophe - they wouldn't upload!

The simple answer was to remove the apostrophe.

Do the .mp3 file names or sizes have to be a particular length/size? And I assume that spaces are allowed in the names.

[DrByte]

I don't recommend spaces ... always safest to keep filenames as simple as possible.

The only restrictions are:
- 'none' is not an allowed filename
- may only upload files with extensions matching the media-type you selected from the pulldown by the Add button
- the '/media' folder must be writable (by the webserver/PHP)
- files must not be larger than the size set in Admin->Configuration->Maximum Values->Maximum File Upload Size
- files must not be larger than your PHP configuration allows (see "upload_max_filesize" in Tools->Server Info )

[Ousel]

In Admin->Configuration->Maximum Values->Allowed Filename Extensions for uploading, mp3 is not included.

I know this is for customers uploading files, but is there a similar area where I need to add an allowed filename extension for the administrator?

[DrByte]

that's what the media-types are for in the Extras menu


Granted, you could add mp3 to the list and see if that helps (I don't need it on my site, but if it helps, do it)