How Do I Add More Downloads To A Purchased Product?

[nanovation]

Hi There,
I sell a digital product and a customer misplaced his download. Is there a way to login to his recent purchase and simply add two or three more downloads?
Thanks for the help!

[DrByte]

Sure ... Admin->Customers->Orders ... find his order..... Edit it ... at the bottom where you can update the Order Status, change it to "Update" and click the Update button. You might want to add some comments in the "Comments" box explaining the update, which will be emailed to them.

Changing to "Update" will re-enable it for the number of days and number of downloads set in Admin->Configuration->Attribute Settings (by default: 7 days, 5 downloads).