Zen Lightbox addon [Support Thread]

[DarkAngel]

I have done all the below steps of re-installing the mod but still FireFox displays only a blank page. It works perfectly on IE8 though.

I have also installed the debugging tool but I guess no errors were found as there wasn't any error file in /cache/ There was errors earlier but it was from my other mod not uninstalled properly. After I clean that up, no more error was logged and still FireFox is displaying blank.

what is the link to your store

[anshii]

what is the link to your store

www.lilpixies.com

[DarkAngel]

ok, I tried it in Netscape Navigator 9, Firefox 2 on a macintosh and firefox 3.5.5 on the laptop along with IE8

it does work in ie8 but not in the other browsers.

now for starters the one thing I can think of that may be messing about with FF is the length of the file name:
46b5e453034862df49191c85dd2fb2e1.image.57x120.jpg

try calling it just plain testpromo.jpg

why is it in the cache folder and not in the images folder?
http://lilpixies.com/bmz_cache/4/46b...age.57x120.jpg

try shortening the name, moving it to the stores images folder and see if that makes it behave any different. it might be all those periods in the image name that are the problem too

when you go to admin/configuration/lightbox, do the settings show--all of them?

did you have any errors while installing it?

[anshii]

ok, I tried it in Netscape Navigator 9, Firefox 2 on a macintosh and firefox 3.5.5 on the laptop along with IE8

it does work in ie8 but not in the other browsers.

now for starters the one thing I can think of that may be messing about with FF is the length of the file name:
46b5e453034862df49191c85dd2fb2e1.image.57x120.jpg

try calling it just plain testpromo.jpg

why is it in the cache folder and not in the images folder?
http://lilpixies.com/bmz_cache/4/46b...age.57x120.jpg

try shortening the name, moving it to the stores images folder and see if that makes it behave any different. it might be all those periods in the image name that are the problem too

when you go to admin/configuration/lightbox, do the settings show--all of them?

did you have any errors while installing it?

The original image file is in /images/ and it is named correctly. bmz_cache is Image Handler's cache folder and apparently, there is no way to rename the files - IH2 creates the file name automatically. I have tried renaming - but it will generate another with such long names again. I have asked the creator what is the purpose of bmz_cache - it is where IH2 stores its cached images so that they load faster and in different sizes. I have also tried to change permission on the folder after clearing the cache so that it is not writable but still, FireFox displays only a blank white page.

Yes I believe admin is showing all of the settings - I have attached a screenshot.

I had problems with SQL when installing but have had them fixed. It was the prefixes which was giving me problems.

I was told that Zen Lightbox works perfectly well with IH2 so am not sure where this problem this.

[DarkAngel]

many people use it with IH but many also have trouble with it...my store uses the G2 for images and I have nto hade trouble with the images...just me not naming them right for the additional images to show but that is fine cause i use a work around...lol

aside from totally deleting it, uninstalling it again then reupping the files to re install the sql I have no suggestions more.

[kernheimer]

{offtopic}
sorry DarkAngel, i had a computercrahs, could not answer you befor. thanks for your repl. but i switched to the 'easy' slimbox version.
this all is way... over my head.
i will however follow this thread.
thank you for your input.

[DarkAngel]

{offtopic}
sorry DarkAngel, i had a computercrahs, could not answer you befor. thanks for your repl. but i switched to the 'easy' slimbox version.
this all is way... over my head.
i will however follow this thread.
thank you for your input.

no problem sweety, sorry to hear about the crash...many have undergone the same thing lately.

I myself lost my external harddrive that I had all my important site files, not to mention files for those I tend to also.

take care and all have a Merry Christmas

[joeharradine]

Hi, help!! lightbox not working at all, installed ok... image shows not in original pop-up but own page. i can't workout what's wrong, ive read tonnes of forum help pages and have to resort to asking for help. Sorry if this has already been solved, if so please direct me to the page, but ive spent hours over 2 days.

I have successfully installed lightbox and it shows in admin/configuration/zen lightbox, before you ask yes i have set 'enable zen lightbox?' to TRUE. -- this was a challenge it itself because the install.sql just errored but i found a version in the forums that installed nicely via admin/tools/install SQL patches

So to set up a picture in catalog/categories/products i have setup so far just 1 test product page. There i set 07400_DET_0.gif and uploaded to /main directory and FTP uploaded, to /images two more pictures 07400_DET_1.gif and 07400_DET_2.gif

I've played around with different file names, different directories for the images but still to no avail.

Thanks


Joe




Zen Cart 1.3.8a
zen lightbox v1.5
www.gerbermulti-tools.com.au (new site - setting up product descriptions and pictures first ie lightbox)

[anshii]

many people use it with IH but many also have trouble with it...my store uses the G2 for images and I have nto hade trouble with the images...just me not naming them right for the additional images to show but that is fine cause i use a work around...lol

aside from totally deleting it, uninstalling it again then reupping the files to re install the sql I have no suggestions more.

Thanks anyway DarkAngel for all your help so far. It is still not working. I might get someone to do it for me - saw one zenner who has it working and it works on Chrome as well!