Zen Lightbox addon [Support Thread]

[uniqueliving]

Hi Uniqueliving, How's the weather in the sunchine state :)

Just tested your website, and you are correct, the image appears in IE but Not FireFox.
The Box opens up but the image does not display.

Do me a favour, I noticed all your images contain () in the name, try to rename an image to just a text and see if that makes a difference?
Zen-lightbox is very touchy and that might be the trick?

Let me know how you go?

Best Regards,

Thanks for your reply
I have changed all names and i think it now works fine if some one could test it for me that would be great.
Oh and yeah they gold coast is raining at the moment. Hope sydney stays fine as im flying down there on saturday :)

[rlexyd]

Hey Champ,

I just tested it for you.
The product image was diplayed in FF, but when I went to this product (www.uniqueliving.com.au/zencart/index.php?main_page=product_info&cPath=9_8&products_id=44), it didn't work, I see the image name still contains () in the title, you're best off removing it from all the names, especially since it did make a difference.

Now for problem no 2, Even though I see image did display, the zen_lightbox buttons Didn't display?!
They show up on IE, but not FF!

If you are 100% sure you uploaded the correct files and folder to the correct paths, then why not try to switch template back to the original Classic Green and see if it will work then, that way you can narrow down the error as it might be coming from your template!

Best Regards,

[DarkAngel]

i use FF all the time and went to your site...the images came up in the lightbox but it took forever to load it

do try the suggestion and let us know

[uniqueliving]

Hey Champ,

I just tested it for you.
The product image was diplayed in FF, but when I went to this product (www.uniqueliving.com.au/zencart/index.php?main_page=product_info&cPath=9_8&products_id=44), it didn't work, I see the image name still contains () in the title, you're best off removing it from all the names, especially since it did make a difference.

Now for problem no 2, Even though I see image did display, the zen_lightbox buttons Didn't display?!
They show up on IE, but not FF!

If you are 100% sure you uploaded the correct files and folder to the correct paths, then why not try to switch template back to the original Classic Green and see if it will work then, that way you can narrow down the error as it might be coming from your template!

Best Regards,

Ok fixed that last image must have missed it
tried green and reloaded light box on but for some reason couldnt get it to work with green not sure why
Do i have to load a new copy of light box on for each template

[rlexyd]

Yes,
You would need to upload the zen_lightbox mod files which are found in this folder on your computer (zen_lightbox_1-51/includes/templates/YOUR-TEMPLATE-FOLDER) to your website's (includes/templates/classic) folder!

See how that goes.

Best Regards,

[DarkAngel]

that is something that has never shown on mine either...the buttons

not in classic or anyother template

[uniqueliving]

Yes,
You would need to upload the zen_lightbox mod files which are found in this folder on your computer (zen_lightbox_1-51/includes/templates/YOUR-TEMPLATE-FOLDER) to your website's (includes/templates/classic) folder!

See how that goes.

Best Regards,

ok changed to green added light box to green template let me know what you think

[uniqueliving]

ok i think it might be the template but im not sure as to how to fix it

[rlexyd]

ok changed to green added light box to green template let me know what you think

Went to have a look at your website and still saw your custom template, you must have changed it back!

ok i think it might be the template but im not sure as to how to fix it

If you used the classic green template and it worked fine for you, then the problem must from your template, not much I can do for you there. Maybe create a new thread in the custom template/css section.

1) Try checking your stylesheets.css, might be some broken links there.
(Remember, you said it worked in the classic template, and that it also works fine in IE, but not in FF, which leads me to think the problem might your stylesheet!)
You should download (Firebug in FF) and inspect it!

2) I know I said this before, please make sure the required files have been uploaded in you custom template directory, check each and everyone!

3) Try replacing just your custom stylesheet with the original classic stylesheet.css and see if that also makes a difference. That way you can tell for sure if it's from your custom stylesheet.

Last option, if the above doesn't work!
4) Try Uninstalling the whole zen_lightbox from your website, remove all uploaded folders and run the Uninstall.sql from your admin.
Then you can try re-installing it again, that might work.


Let us know how you went.

Best Regards,

[lissa8723]

Im new to this and could use some help.
I first tried fual slimbox and had problems so uninstalled that and installed zen lightbox. Now my only problem seems to be is at the bottom of the pictures I am getting ZEN_LIGHTBOX_COUNTER_IMAGE 1 ZEN_LIGHTBOX_COUNTER_OF 2

Of course it depends on the amounts pics.
If I have 5 then it will have the same thing up to 5.
Can someone please take a look and let me know what I need to do?

here

It does not do it on single pictures. Only on multiple images.
P.s sorry that you have to scroll down the page. My pictures are too large and need to be resized so they fit in the page better.

Thanks so much...