Zen Lightbox addon [Support Thread]

[Robert_nz]

@dimascus:

@Robert_nz:

this doesn't touch your pages it just adds a few files.

did you install it or someone else
is it showing in admin/configuration
any error messages when installed
what themplate is used in store

link to store would be helpful for the ones with even more experience

Hi DarkAngel
Yes I installed it. It showed in the admin fine and I don't recall any error messages. The template is tvzen_jellyfish which I have modded a little. It is currently uninstalled but I will reinstall it and so you can see what happens. I will post a link when it is up :)

Thanks

[Robert_nz]

Hi DarkAngel

I have re installed (no errors). The settings are available from the zen admin. When turned on I get blank screens when viewing products, when turned off it all works fine.

http://v p s 3 2 0.win.vps.isx.net.nz/Oasis/

Test web server not always available.

TIA

Rob

[DarkAngel]

even removing the spaces I get nothing but a login page to the host...lol

I would suggest you go to the server--check all the folders to ensure you uploaded everything right. do this by opening the zip on your destop and checking visually especially the ones that you need to rename with your templates name.

is it on the default template or a different one.

then if all is well then go to the addons page here --click the main nav bar link...search for debugging tool and grab it...

open the zip, upload it to the includes/extra_configures folder set the cache folder permissions to either 775 or 777 then try one of the pages that is blank.

once you do that go to the cache folder and see what it plops in there...plop the error message in here for all to see and get an idea? then remove the debugging tool file.

did you change the installation sql in any way, except for the usual prefix change? same for the actual files you uploaded, did they get changed in any way?

Hi DarkAngel

I have re installed (no errors). The settings are available from the zen admin. When turned on I get blank screens when viewing products, when turned off it all works fine.

http://v p s 3 2 0.win.vps.isx.net.nz/Oasis/

Test web server not always available.

TIA

Rob

[Robert_nz]

Hi Try the path again it definitely should bring up a web homepage. I have just tested it again (removing spaces) and it works fine for me and others around the country.

It is not the default theme and I have installed with another theme and it worked great. It is definitely some sort of conflict between the theme and light box.

I will get the tool you recommended and see what I can see. When I look at the source in the browser it is only partly there with light box turned on, so i guess something is crashing PHP.

Cheers

even removing the spaces I get nothing but a login page to the host...lol

I would suggest you go to the server--check all the folders to ensure you uploaded everything right. do this by opening the zip on your destop and checking visually especially the ones that you need to rename with your templates name.

is it on the default template or a different one.

then if all is well then go to the addons page here --click the main nav bar link...search for debugging tool and grab it...

open the zip, upload it to the includes/extra_configures folder set the cache folder permissions to either 775 or 777 then try one of the pages that is blank.

once you do that go to the cache folder and see what it plops in there...plop the error message in here for all to see and get an idea? then remove the debugging tool file.

did you change the installation sql in any way, except for the usual prefix change? same for the actual files you uploaded, did they get changed in any way?

[Robert_nz]

Hi DarkAngel

Thanks so much for your help!! The debugging tool showed me the issue. my configure.php was pointing to the wrong path (DIR_FS_CATALOG was set to another web sites directory. This must have happended when I copied it previously).

Its working great.

A side question but is it possible to show the products description in the 'light box' as well as the name ?

Thanks
Rob

[DarkAngel]

well it did work this time...lol

um are you using IE or Firefox...cause I got the lightbox to come up

I would not enter the info in the lightbox...leaving it as it is is best I know that the lightbox has given me problems if the image is too big in width by not letting it scroll or even close.

[deadeye]

Was there ever any consensus regarding the images being blank in browsers other the IE 8? I was looking forever for problems using Google Chrome, then finally tried IE8 and presto...it worked. Google Chrome just comes up with a blank white image, but IE 8 works correctly.

[Martot]

Has anyone solved the Chrome problem with Light box? - I'm running 1.3.8a with lightbox 1.5, and getting a white screen instead of the image. I know there's been a few posts on this but I couldn't seem to find any details on what might be causing it.