Zen Lightbox addon [Support Thread]

[EHSI]

Good day, Everybody,

I just installed Fual Slim Box and over it installed Zen Lightbox . The issue I have is that when I upload more than one image for a product I:

(a) do not have a gallery of images through which I can go in Zen Lightbox popup window (I suppose there must be arrows to the left and right to move left and right through my gallery); and
(b) have the same old default popup windows popping up when I click on those additional images for my product that are located below the main image of my product (I suppose they override the Zen Lightbox code somehow);

This issue only occurs when a product has more than one image since if there only one image for a product Zen Lightbox is triggered.

Thank you for you thoughts on how to fix this.

Well, since nobody seems to want to answer this, I will have to uninstall it.

[DivaVocals]

Well, since nobody seems to want to answer this, I will have to uninstall it.

When no one answers a question is not's about "not wanting to" answer.. It's a VOLUNTEER forum.. people are busy and may not have time to answer.. or perhaps no one knows the answer.. Also it helps if you post a link to your site so people don't have to GUESS what might be happening..

Now that all said...

May I suggest that if this module is not working that you re-check your install. Most issues reported with this module are DIRECTLY linked to an incorrect install.. Also you need to review the readme for this module and Image Handler as there are specific instructions in both readme files for how to install BOTH modules together (and I will not re-post the contents of the readme here.. the instructions are pretty clear on how to install both modules together)

[DivaVocals]

And I think I need to post this here too.. Seems folks might need a reminder..

And a (gentle) reminder about FREE forum support:
This is ain’t Microsoft folks!
(a frequently used analogy by some to compare open source projects to commercial projects)

Like other open source projects, this support forum is manned by VOLUNTEERS (ie: unpaid folks). They are not OBLIGATED to assist here, but they do so because they WANT to. They give of their time here when their individual schedules permit. Usually the response is pretty quick 'round these parts, but when it’s not or your question has gone unanswered this may mean one of a few things:

• NO ONE has an answer to your question/issue.
  (Some folks will only respond when they have something MEANINGFUL to say versus a blanket “I don’t know how to do that” kind of answer.)
• Folks are just busy and will answer if/when they can..
  (family and other personal obligations, day jobs, paid jobs, etc will usually trump forum participation – this is to be expected – after all it’s unrealistic to expect that folks are sitting around this forum all day and night waiting to answer questions)
• Your question got missed. (and while I’m on this point) Your post MIGHT have been missed if your post is now a FEW pages back (like more than TWO or more pages) with no response.. Missed does NOT mean “it’s been an hour and no one responded to my question, so let me 'bump' the thread by re-posting my question again”

[EHSI]

"May I suggest that if this module is not working that you re-check your install. Most issues reported with this module are DIRECTLY linked to an incorrect install.. Also you need to review the readme for this module and Image Handler as there are specific instructions in both readme files for how to install BOTH modules together (and I will not re-post the contents of the readme here.. the instructions are pretty clear on how to install both modules together)"

Thank you. I re-uploaded the /includes/MY_TAMPLATE/additional_images.php and that cured the the problem with the old default popup windows. Now only light box popup windows appear on a click.

The second issue - the issue with missing navigation arrows - still remains. When a lightbox window pops up there no arrows to move between additional images for a product. However, a hyperlink, where the arrow(s) should appear, is in place and clicking on the right and left sides of the lightbox allows to move between the additional images for the product. Please let me know how to fix the missing arrow in lightbox problem.

Thank you.