Zen Lightbox addon [Support Thread]

[Shane78]

Hi am i using zen light box on version 1.3.8 havn't updated yet but plan on it. it has been working great for months now and then all of a sudden i check my website in IE and when you go to a products landing page it gives several script errors. in firefox it works fine. I personally don't use IE but some people do so any help would be appreciated. http://www.dannaoshee.com

hi, tried your site in FF.. worked great.. tried your site in IE, worked great until i click on a product... the CSS fails to load....

here is a screen dump...

[DarkAngel]

up me too

when you noticed this was it because someone told you or was there another problem you were looking into.

had you tested it in IE when you first installed it?

when you installed it did you overwrite any files or did you put them into fodlers with your templates name? especialy those in the templates folder

[uniqueliving]

Hi Guys

Can't seem to get this working I have just installed 1.39b and done a fresh install on zen light box 1.5 but it seems to freeze in FF and safari however IE works fine any ideas my site is www.uniqueliving.com.au/zencart
thanks for your help

[rlexyd]

Hi Uniqueliving, How's the weather in the sunchine state :)

Just tested your website, and you are correct, the image appears in IE but Not FireFox.
The Box opens up but the image does not display.

Do me a favour, I noticed all your images contain () in the name, try to rename an image to just a text and see if that makes a difference?
Zen-lightbox is very touchy and that might be the trick?

Let me know how you go?

Best Regards,

[uniqueliving]

Hi Uniqueliving, How's the weather in the sunchine state :)

Just tested your website, and you are correct, the image appears in IE but Not FireFox.
The Box opens up but the image does not display.

Do me a favour, I noticed all your images contain () in the name, try to rename an image to just a text and see if that makes a difference?
Zen-lightbox is very touchy and that might be the trick?

Let me know how you go?

Best Regards,

Thanks for your reply
I have changed all names and i think it now works fine if some one could test it for me that would be great.
Oh and yeah they gold coast is raining at the moment. Hope sydney stays fine as im flying down there on saturday :)

[rlexyd]

Hey Champ,

I just tested it for you.
The product image was diplayed in FF, but when I went to this product (www.uniqueliving.com.au/zencart/index.php?main_page=product_info&cPath=9_8&products_id=44), it didn't work, I see the image name still contains () in the title, you're best off removing it from all the names, especially since it did make a difference.

Now for problem no 2, Even though I see image did display, the zen_lightbox buttons Didn't display?!
They show up on IE, but not FF!

If you are 100% sure you uploaded the correct files and folder to the correct paths, then why not try to switch template back to the original Classic Green and see if it will work then, that way you can narrow down the error as it might be coming from your template!

Best Regards,

[uniqueliving]

Hey Champ,

I just tested it for you.
The product image was diplayed in FF, but when I went to this product (www.uniqueliving.com.au/zencart/index.php?main_page=product_info&cPath=9_8&products_id=44), it didn't work, I see the image name still contains () in the title, you're best off removing it from all the names, especially since it did make a difference.

Now for problem no 2, Even though I see image did display, the zen_lightbox buttons Didn't display?!
They show up on IE, but not FF!

If you are 100% sure you uploaded the correct files and folder to the correct paths, then why not try to switch template back to the original Classic Green and see if it will work then, that way you can narrow down the error as it might be coming from your template!

Best Regards,

Ok fixed that last image must have missed it
tried green and reloaded light box on but for some reason couldnt get it to work with green not sure why
Do i have to load a new copy of light box on for each template

[DarkAngel]

i use FF all the time and went to your site...the images came up in the lightbox but it took forever to load it

do try the suggestion and let us know