paypal issue urgent help required!!

[waghelak]

Hello, i have been having problems with my paypal since the last few days and been in contact with them over the email. The issue is the payment page. Before i used to have a different page and now its changed all of a sudden. I noticed its to do with only few customers and paypal say the issue is related to cookies. The reply from them is after my question. My question is accoring to their email, how do i delete cookies and sessions related to particular as if they login in the first time in terms of loading of the pages????

Email from paypal:-

Thank you for contacting PayPal Merchant Technical Support.

PayPal has 2 different types of checkout screens but all of them does have the option for the customer make their payment with their card if they don't have an account.
The checkout page you are referring to is determined by cookies. You may clear your cookies and cache to view the same page your
first time customers will see.

In other words, first time customer when visits the Checkout page and pays by PayPal account, this information is stored in created cookie
(information that the user is PayPal account holder), so then the next time when he visits the PayPal checkout page he will see clearly the option "Log in to PayPal".
However customer can see also "If you do not currently have a PayPal account, click here", this is the option for paying by Credit Card/Debit Card.

How to delete cookies:
If you are using Internet Explorer, just click on 'Tools' > 'Internet Options...' > button 'Delete Cookies...'
After that try your payment solution again and you should see already a different checkout page.

[Lala_G_Clef_Jewelry]

they tell you how to delete your cookies if your using ie.


if your using firefox

tools --> options --> privacy --> cookies --> clear now

it should be about the same things your looking for in all the browsers.

[waghelak]

Should have mentioned that did not work. And they suggested i might need to delete cache or cookies from my shopping cart provider i.e. zencart, any suggestions???