Coupon Restriction Not Working

[libracorn]

Category Restrictions - Apply All (does this translate to Allow All?)

That's what I meant. Apply all is turned on for categories.

[libracorn]

Here is a screen capture of how my coupon restrictions are setup.

And the error is the standard "This coupon code is not valid for any product currently in your cart.". But the product in the cart is NOT one of the ones setup in restrictions.

I did notice that the coupon name does not appear in the category restrictions like it does in the product restrictions. See screen capture. Not sure if that means anything or not.

[Ajeh]

So far, I am not reproducing this error ...

I have it set both ways, with and without the Category Allow All on the restrictions and not with it ... and both are letting me use the coupon except for the 2 products whether the 2 products are in the cart or not in the cart ...

I will keep poking at this ...

[libracorn]

Is it possible I don't have the latest patch installed? Currently I have 1.3.5 installed and I didn't check to see if there was anything more recent than that.

Also, is there anything I can do to help you test this? Coupons are an integral part of our store and this is a big problem for us right now. I really would appreciate any further help you can provide me with on this.

[Ajeh]

If you have something like Beyond Compare from scootersoftware.com you could use it to compare your files against a clean v1.3.5 to assure nothing is missing ...

Also, check the Modules ... Order Totals ... and write down the settings for the Discount Coupons then uninstall and reinstall ...

Have you tried a test site of v1.3.5 in a test directory with a test database just to check that there are not other underlying problems?

It might help you find what is leading to this issue ...

[libracorn]

I reinstalled the coupon module like you said but the coupon still isn't working correctly. I'll try the compare thing.

[libracorn]

I compared the files using Beyond Compare and they came out correct.

I tried a different tact to see if I could get this working. I have about 15 categories and when I allow all of them on an individual basis and put my 4 restrictions on it, the coupon works. But if I put an allow all on just the top category or leave it as default, the coupon does not work.

Not sure if this means anything or not, but when you allow TOP, the coupon name does not appear on that line. But if you allow/disallow by category, the coupon name will appear. Might mean nothing... just something to notice.

For now I've gotten around my problem. I still think there is something quirky here but I don't know how to help you test this further.

[Ajeh]

I would really like to be able to see your site in more detail ...

If you are willing, could you drop me a PM?

I just cannot make this error happen ...

[cutterscreek]

Did you ever find a solution to this problem?