Customer Password Generation

[kimhuff]

I had a customer call me today about her password. She could not remember it so she clicked on the Forgot your password? link. She put in her email address and it said that her password was emailed. Unfortunately, the email never shows up. She has repeated these steps several times and still nothing.

I decided to do this with my own account and I too cannot get into my own "customer" account. I was not sent an email and cant figure out how to fix her (and now my) problem.

Any suggestions?

Thanks,

[kimhuff]

Well my problem is fixed but it sure seemed like a round about way to fix it. I searched again on my problem and found a post about taking the encryption out in myphpadmin and resetting the password with md5. This did not work for me (as it didnt for the other person as I read further). But someone then suggested to try the Forgot your password function one more time and it now does work!!!

Not sure why the forgot your password function needed a little kick, but it did seem to work.

Please ignore my post.

[superprg]

I have seen lots of post here with the same problems
Dont know why sometimes, people dont get email when clicking on Resend Password