Email header problems - and update problems

[kinget]

there's nothing strictly wrong with CSS code being strung together like that

however I'm sure that's not your main concern

What version of Zen Cart are you using?
What contributions/addons have you installed?

Hi ...

Thank you for your response. I think you misunderstood me. There is something terribly wrong with the CSS being strung out like that in all of the auto-email responses. They are not coming back in HTML...they are coming back with all the header code and css style being written out inside the email all in text. The particular insert I left was a partial example...that particular code came printed out in an email sent for a lost password.

The original version installed was 1.2.7. It has had some patches added to it. For shipping we added a FedEx module...we also have had a developer on another application we are using write some scripts that link the two programs together, and some other custom features. We also customized the style sheet, and double-checked it as well for errors. We've been working on this application for some time. Anyway, I remember reading that there was a bug in the email headers and that 1.3.5 update corrects the problem.

I hope that clarify's better. I want to know, if a) I can get the particular patch fix that fixes the email bug itself, without having to upgrade the entire cart. or b) if this is an error that is happening somewhere in the cart and not a bug,and where I should look to fix the error.?

Thank you for your time and consideration.

Kinget

[DrByte]

for the most part, the email infrastructure is driven by
/includes/functions/functions_email.php
/includes/classes/class.phpmailer.php
/includes/classes/class.smtp.php

It has other dependencies, such as keys set in the configuration table -- largely being items configurable in Admin->Configuration->Email Options


What email transport are you using?
What linefeed method?

What hosting company are you with?
What operating system is your host running?
Do you have any idea what the mailserver engine is?

[kinget]

for the most part, the email infrastructure is driven by
/includes/functions/functions_email.php
/includes/classes/class.phpmailer.php
/includes/classes/class.smtp.php

It has other dependencies, such as keys set in the configuration table -- largely being items configurable in Admin->Configuration->Email Options


What email transport are you using?
What linefeed method?

What hosting company are you with?
What operating system is your host running?
Do you have any idea what the mailserver engine is?

----------------------

Hi,

Thank you for your expertise and help.

This looks like an error in the header of the html files for the emails. I have other carts running on the same host with no problems. I was thinking because this particular cart was customized more than the others, that there is a mistake somewhere in the header code, such as a missing end tag, etc. I also went into the config email optoins, and the settings all seem to be correct. I feel that if I can just find where that code is, I could find the error and fix the problem. The pages and other items you listed gave me some good starting places to investigate further. I will look into this. Thank you.

Kinget

PS...I like your moniker. :-)

[DrByte]

Maybe your HTML template files in the /email folder have bad line-endings ?

[kinget]

Maybe your HTML template files in the /email folder have bad line-endings ?

The email folder didn't seem to have any header information and seemed to be in tact, but then I guess I don't know what to look for. I'm pretty stumped on this. Any ideas?

Thank you again for your help.