How Did You Hear About Us, Configuration Problem

[luvsealssoaps]

this is all fine and good, but how do I see the report of "How did you hear about us?" I don't see anywhere in admin. where I can view it.

[mydanilo]

If you installed everything right, you can go in Admin - Customers - Customers
and you will see a column title: Referred By

It will show what customers selected....easy and great to see where your customers come from. Love it.

[luvsealssoaps]

In Admin - Customers - Customers, the 'Referred By' column does show up, but when I open up a test account, it does not show the value I selected. Instead it displays 'None'. Also, I don't see the same field in the actual Customers form page.

I may have mis-installed somewhere, not sure. Just FYI, I am using the green tea admin template.

[mydanilo]

If you go to Configuration - Customer Details

Can you see all the way down the last listing:
Customers Referral Status?
if yes, set it to 1 and see if it works.


Also check if you have all the menu options as described in the readme file.

If yes, I would check if all files were uploaded correctly.

[DivaVocals]

I wanted to test this, so I created a test customer and chose "Other" I then entered the appropriate data in the "Other" field.. I then went to Extras>Referral Sources and this is what I see:
Sources------------------------Referred
Other --------------------------19

Is the number I see under "Referred" supposed to be a count of how many referrals came from the "Other" referral source?? If so this count is wrong and I need to know how it calculated this count.... More importantly.. How do I fix this???

[DivaVocals]

I wanted to test this, so I created a test customer and chose "Other" I then entered the appropriate data in the "Other" field.. I then went to Extras>Referral Sources and this is what I see:
Sources------------------------Referred
Other --------------------------19

Is the number I see under "Referred" supposed to be a count of how many referrals came from the "Other" referral source?? If so this count is wrong and I need to know how it calculated this count.... More importantly.. How do I fix this???

Alright so I've confirmed part of my original question..

The "19" definitely is supposed to represent the number of referrals that came from the "Other" referral source.. However, the count is incorrect. At the time I ran this report, I had only added ONE test customer with "Other" as a referral source in my testing.. I have since added a second customer using the "Other" referral source in order to test that the count is at least incrementing by 1 correctly.. (It is incrementing correctly, and now it shows a count of 20)

So I still need to know how do I correct this so that the count accurately reflects 2 instead of 20.

[tatiana77]

Diva Vocals:

I too have the same problem... did you figure it out since your last post?

Thanks.