Paypal orders not showing up?

[stuffedpretzel]

I am having this same issue, but it is only a problem for about 3 customers. I have had my cart up and running for a year now (I paid to have someone install and set up my entire site, I am just trying to trouble shoot to see if is something I can fix before I have to pay my designer/host so any help is greatly appreciated) The thing that is really weird is that all of the customers that the orders are successful go to e-mail that I have set up in Admin/Modules/Payment/PayPal IPN now for these 3 customers that the order never appears go to a different e-mail account that I have set up in PayPay.

So in my Cart I have e-mail1 AT msn DOT com and in PayPal I have e-mail2 AT yahoo DOT com as my primary and e-mail1 AT msn DOT com.

But like I say even though the e-mail1 AT msn DOT com is the one set up in my Admin Module but is not my primary account in PayPal... all those order work perfectly.

Can anyone tell me why just these 3 people's accounts refer to the e-mail2 AT yahoo DOT com

I mean I understand that since they are getting sent to the other account that's why the orders don't appear but what I don't get is why are they even going to that other account???

[DrByte]

I mean I understand that since they are getting sent to the other account that's why the orders don't appear but what I don't get is why are they even going to that other account???

I don't understand why that would be happening either, as Zen Cart code doesn't use a secondary email address.

What version of Zen Cart are you using? (Admin->Tools->Server Info)

[stuffedpretzel]

Your gonna laugh but I am using 1.2.3... since I posted I updated my ZenCart e-mail to match the primary account in PayPal and did a few tests and it seems to be working. But I am still concerned about these 3 customers I have (1 of them is a weekly repeat customer, not sure how long she will put up with this, LOL).

[stuffedpretzel]

Oh I was going to ask and forgot... was there a recent change with the interface with PayPal? Meaning did the requirement of it being the primary account? Cause seriously I have had this cart up and running for a year now and didn't change anything until today (changed the e-mail to match PayPal).

Just curious.

[ericgu]

It's the same to me, lol
As I mentioned in another thread.

I also have been using a second email for more than one year.
And yesterday I have to replace it by primary email.

I suppose paypal was and is still updating its system.

After I corrected the email setting, orders shew up correctly as before.
But a few hours later some orders missed again, no information posted on my site. No ordre numbers.

My paypal IPN was off.

I think I will turn it on to see if it make sense.

BTW, are you also using your zen-cart with your paypal IPN off?

[stuffedpretzel]

Nope my PayPal IPN is on.

Well I guess it makes me feel better knowing that I am not the only person with this issue and that I am not going crazy, LOL! I think I will still have one of my customers with this problem though simply because she was having issue long before this whole mess with the primary account came up. Going to keep digging for the answer.

Thanks for the help with this everyone.

[ericgu]

This time it differs.

I got an order at my zen-cart admin place.
But there is no payment to my paypal from that guy.

Then I review my order history,
I find a payment that made yesterday, which had no order information at my zen-cart that time.

Then I checked the transaction ID of the previous payment and the current order, they matches.

So I think this order comes 10+ hours later than the payment. lol

Anyone know what paypal is doing around these days?

[jbcholdings]

I'm having similar issues, I've examined my log files after throwing a couple of test IPNs at the system from the Paypal sandbox (now bearing in mind I left my Paypal credentials the same (didn't load new ones from the Sandbox! So this maybe an issue? But I wasn't sure and Paypal's sandbox kept giving me errors) Here is a portion of the log:


[FONT="Fixedsys"]
IPN FATAL ERROR :: Could not establish fsockopen.
Host Details = http://proxy.shr.secureserver.net:3128 (0) Unable to find the socket transport "http" - did you forget to enable it when you configured PHP?

http://www.sandbox.paypal.com/cgi-bin/webscr
Trying again without SSL ...

Apr 20 2010 23:44 -- IPN FATAL ERROR :: Could not establish fsockopen.
Host Details = http://proxy.shr.secureserver.net:80 (0) Unable to find the socket transport "http" - did you forget to enable it when you configured PHP?

http://www.sandbox.paypal.com/cgi-bin/webscr
Trying again without specified protocol ...

Apr 20 2010 23:44 -- IPN FATAL ERROR :: Could not establish fsockopen.
Host Details = proxy.shr.secureserver.net:80 (110) Connection timed out

www.sandbox.paypal.com/cgi-bin/webscr[/FONT]


Any tags I should edit in my Php.ini file? Or should I try again with the credentials changed? In the past however, even with the credentials setup and real IPNs flow their have been issues.

[DrByte]

Two options:

a) RECOMMENDED: upgrade to v1.3.9
or
b) at least patch your site to work on GoDaddy or to avoid errors occurring as a result of old requirements built-in because of GoDaddy's odd configuration: http://www.zen-cart.com/forum/showth...520#post612520 (and all other posted fixes which you find relevant ... noting that they're already included in v1.3.9)