FAQ Manager

[Dehaw]

I haven't managed to update the files as yet, i'm just too busy.

The reason it SEEMS to have worked 'perfectly' is because there is now a column there for the script to reference, however this is wrong and the script will not function properly because the script need to be changed as above, adding another column will only make the error disapear.

Derek

[Noutje]

I haven't managed to update the files as yet, i'm just too busy.

The reason it SEEMS to have worked 'perfectly' is because there is now a column there for the script to reference, however this is wrong and the script will not function properly because the script need to be changed as above, adding another column will only make the error disapear.

Derek

It seems to work perfect now and all faq's are displayed. Maybe I am missing some functions the scipt should do but i do not know what they are.

I found however another bug.
After installing FAQ manager when clicking on a top level product categorie when this categorie has Sub- categories the mainpage text is displayed. This is caused by the faq manager script because when i comment out the addition in /included/ application_top.php all functions normal again (for the categorie selection this is. Only the faq manager box triggers an error then.)

[Noutje]

I haven't managed to update the files as yet, i'm just too busy.

The reason it SEEMS to have worked 'perfectly' is because there is now a column there for the script to reference, however this is wrong and the script will not function properly because the script need to be changed as above, adding another column will only make the error disapear.

Derek

Well this change cannot be done because i checked all files in the contrib and there is NO text in the files like "p.products_date_available" to change.

I noticed this contrib is heavenly drawn from the products display and info files. Maybe this error occurs using a function or class or include from the products files.

This contri is not compatible with 1.36 yet.


Also the button "Ask a question" is only displayed in FAQ ALL and FAQ NEW but not when displaying a FAQ selected from the FAQ CATEGORIES. I would like this button on all faq pages to apear and maybe as a feature request also on all product pages with the possibility to switch it on and off on admin? (e.g. in Admin config: "Do you want to display the "ASK QUESTION BUTTON" on the product_info pages?)

The main thing that bothers me is that de main page description is shown when selecting a top-gategory that has subs.

I checked all files but cannot find what causes this.

[skunkworx]

This is a known bug and i'll also get this changed, this piece of code:

p.products_date_available

needs to be changed to

p.faqs_date_available

i'll try and make an effort to get this contrib updated and looking good.

Derek
perfectdesigning.net

So I guess there's no answer forthcoming to this then?

i too cant find the text...i originally asked about it last year around june...now i know it's not a revenue generator for you guys but please zencart is a revenue generator for you, and many of us contribute to the development of it...so can you please tidy this contribution?

i know when i asked about it the answer i got was ''sorry, its not a ticket item so we wont be putting it high on the priority list, but we should have it fixed shortly''- that was about august 2006.

another thing that this atually does is serve as visibility for your company, and an opportunity to correlate your name with a quality module...which in turn increases the chance of getting seen..

so i think theres some real reasons why pefrfect design should address this issue- more than just as a ''nice thing to do''..although let it be said that many of us do actually contribute with no commercial link or thought of financial gain.

is the above fix going to actually arrive guys?

the community needs to know, otherwise please do the right thing and ask zencart to remove it from the module downloads...as you can see it is costing people time and effort as it is.

Cheers.

Tim

[Dehaw]

Hi Tim,

We, nor anyone else is obligated to develop anything for free, we do it as a contribution to the community.

This contribution was originally developed by Dave at Open operations, we merely took it and fixed alot of bugs to get it working on a clients site, which again was a few years ago.

We are very busy and are trying our best, but we will not drop our paid work to develop a free peice of software or module. This is suppose to be a community and i fail to believe that everyone using this contrib that no one can help and fix a few of the minor problems.

If you take the poll manager or testimonials manager they have been updated by users of this forum and this community, which is good because thats the way open source and the GNU/GPL licence is suppose to work. Although i know there are others that took these modules and are now selling them as their own work.

Under no circumstances are we liable to fix anything for anyone for free, more so its kind of hard to fix a bug that everyone notices but no tells us what page this error appears, are we suppose to go through the code and hope we find the problem?

you said you were told ''sorry, its not a ticket item so we wont be putting it high on the priority list, but we should have it fixed shortly'', who exactly said that? it certainly wasn't us.

You also said "please do the right thing and ask zencart to remove it from the module downloads...as you can see it is costing people time and effort as it is.", this contribution work perfectly on our systems and we haven't come across any bugs so far, but we have removed alot of redundant code and i know there are others that also have it working fine, so why would we ask for it to be removed??

Alot of software have bugs and need updated, if we were charging for this module i'm sure we would make it more of a priority to update it, but we don't so it isn't.

If you require custom coding then ask a developer to fix the problems now? or why don't you use one of the other FAQ contributions, or why don't you do what i personally did and learn the code, which does take time and effort and ultimately cost, but we are certainly reaping the benefit.

or even better, get involved with the project, donate towards its development and also you may want to tell us where this problem exists so we can guide you with what to do.

The module is there its up to each individual to assess which one is best for their needs, if this one doesn't work for you then bin it and use another.

I'll say it again, we are trying to upgrade the contrib but we are very busy and we need to pay the bills so i'm not sure when we can release it, in the meantime as the community for help.

Derek

[skunkworx]

Derek, the contrib doesnt waork- as attested by this thread..thats why it should be removed. you yourself have posted the issue on this very thread..and there seems no fix.

rather than a great big defensive response to what i think were fair comments (ps it was you or one of your staff that told me about the ''priorities''...almost certain it was you actually) , just a fix or remove it...simple as that.

no need to go on and on about contribs and other's taking your work...

you are making $ on zencart itself so my thoughts are that you ARE obliged to either contribute by way of programming or donations. But that is purely on moral grounds.

all i ask is if you commit to something, see it through. its very frustrating and can only do your business harm to see that what you say doesnt match up with what you do. Like i said, its also free advertising...so in many ways is much more of a ''paying'' effort than you might think.

so is there any fix for the quoted issue?.

Tim