You must select a country from the Countries pull down menu

[pod166]

I am trying to get my new site up and running with ZenCart but am hitting problems when trying to create a new customer account. I get the message 'You must select a country from the Countries pull down menu.' when clicking on the submit key. My default country is United Kingdom and this shows when first opening up the page but for some reason it doesn't think that it has been selected. I am running the latest version of zencart (1.3.5) and php 4.4.4. I have noticed a lot of similar posts regarding the state field but no real solutions however I haven't seen anything relating to the countries field - any advice would help me as I have found zencart an excellent product but am increasingly getting frustrated with this problem.

Thanks

Pod166

http://www.ninawagner.com

[pod166]

I have spent a lot of time on this particular problem and got extremely frustrated over the situation. In the end I did a complete new installation of the website and database to reset everything. I found when I tested the default template everything worked fine and then I applied my own custom template and found that the same problem occurred with the country error message as before. I then compared the files within the includes/templates/YOUR TEMPLATE/templates with windiff. This showed that there were differences between various files but the most important ones were the following ones:

tpl_modules_address_book_details.php
tpl_modules_checkout_address_book.php
tpl_modules_create_account.php

I then copied these files from the template_default template folder and overwrote my files and tested again. All seemed to work fine after this :)

The only thing I can think of was that I had installed a module previously that had overwritten some files but I can't remember which ones they were.

I know these were extreme measures but it was a process of elimination to get to this result!

Pod166

[kuroi]

Many thanks for posting how you solved this. Hopefully it will help others to avoid that frustration that you experienced.

[kelvyn]

This critical show-stopper of a bug (no fix for non-US countries as far as I can see) has been mentioned in many threads.

Any date for a fix? We're losing a lot of money since we can't get any new customers.

(I've tried the fix)

[jeriggs76]

I've tried this fix as well with no luck. Anyone have any other suggestions?

[kuroi]

I've tried this fix as well with no luck. Anyone have any other suggestions?

Upgrade to 1.3.6, out today and containing the official fix for this.

[exittheapple]

I have spent a lot of time on this particular problem and got extremely frustrated over the situation. In the end I did a complete new installation of the website and database to reset everything. I found when I tested the default template everything worked fine and then I applied my own custom template and found that the same problem occurred with the country error message as before. I then compared the files within the includes/templates/YOUR TEMPLATE/templates with windiff. This showed that there were differences between various files but the most important ones were the following ones:

tpl_modules_address_book_details.php
tpl_modules_checkout_address_book.php
tpl_modules_create_account.php

I then copied these files from the template_default template folder and overwrote my files and tested again. All seemed to work fine after this :)

The only thing I can think of was that I had installed a module previously that had overwritten some files but I can't remember which ones they were.

I know these were extreme measures but it was a process of elimination to get to this result!

Pod166

thank you for this!! since i hadn't made any customizations to these files in my template, i just deleted them. anything there's not a replacement for in [yr_template] folder, zencart reverts to the default template to get it.

so, all i did was delete the files you listed above from my templates/mytemplate/templates/ folder, and then i was able to create my test account!!

now i need to go lower my blood pressure again after the stress of discovering, panicing, and finally fixing this bug. ;)

thanks to zencart and the zencart community!!

[kimsonvu]

thank you for this!! since i hadn't made any customizations to these files in my template, i just deleted them. anything there's not a replacement for in [yr_template] folder, zencart reverts to the default template to get it.

so, all i did was delete the files you listed above from my templates/mytemplate/templates/ folder, and then i was able to create my test account!!

now i need to go lower my blood pressure again after the stress of discovering, panicing, and finally fixing this bug. ;)

thanks to zencart and the zencart community!!

your link have problem...

[exittheapple]

your link have problem...

thank you; fixed it now.

[kuroi]

On re-reading my earlier post about the CAPTCHA mod, I realize that it needs some additional clarification.

Firstly, I'm a big fan of this mod and its author (funkey). The mod is easily installed and does exactly what it says it will. And the author has taken the trouble to update it for each new release of Zen Cart.

However, through no fault of the author, this is a mod that is currently very sensitive to being matched to the correct version of Zen Cart since the code upon which it is built has gone through some large changes. So if you use an earlier version of the mod on a current version of Zen Cart (and especially if you use the 099.135 version on a 1.3.6 or later Zen Cart) you will lose the benefit of corrections made to the underlying Zen Cart code and reflected in the mod. Using a newer version of the mod on an older Zen Cart might also have adverse results that are less easy to predict.

Given this, anybody having the types of problem described above in a 1.3.6 or later Zen Cart with the CAPTCHA mod installed, should first try to resolve it by installing (or reinstalling) the version of the mod that matches their version of Zen Cart.

If you're running version 1.3.5 or earlier, then you will need to upgrade Zen Cart to get the solution introduced in 1.3.6. And of course when upgrading your Zen Cart you will also need to upgrade your version of the CAPTCHA mod.

A bit complicated I know, but if it's not clear, please post back here.