Orders Not Appearing

[designsbytrina]

I've read through other threads, but I can't find the solution to my problem in them. I've been using Zen Cart since April 2006...everything worked properly. A few days ago, however, my orders stopped showing up in the admin area.

I'm receiving notification that PayPal payment has been made.
I'm not receiving order confirmation, nor are my customers.
The orders aren't showing in the admin area.
Customers can't access their downloads, and there's no history of the order in their account area.

So, not having success in finding a solution, I upgraded my cart to the newest version...and NOW I'm getting the message that my database appears to need patching to a higher level.

I'm not a programmer...and have very little knowledge about how these things work, so I hired someone from getafreelancer and it was promised to be repaired within a certain time frame - which has passed.

I'm losing quite a bit of money (by my standards) every day by not having a functional cart, and it's wearing on my soundness of mind.

[redxiii]

Same here. I never changed nor upgraded anything in ZC.

I wonder... Anyone else experiencing this? This could be PayPal's fault, for all we know.

[Ajeh]

PayPal issues have magically cropped up in the last week ... on sites that have made no changes ...

Could you confirm on your PayPal account that your settings are all correct and that they were not accidentally reset or changed on the paypal.com site in any manner?

Primary Email matches exactly what is in Zen Cart including case ...

IPN URL is correct ...

Everything as in what you did the first time you setup PayPal ... from the /docs

[designsbytrina]

Ok, just checked PayPal:

Instant Payment Notification (IPN) On
Instant Payment Notification (IPN) URL: http://www.myezshop.com

I have no idea how or why myezshop.com is listed there. Should I put my the URL to my website, along with the subfolder zen cart is installed in?

[redxiii]

PayPal
Instant Payment Notification (IPN) On
Instant Payment Notification (IPN) URL: https://www.myshop.com/~myaccount/ipn_main_handler.php

ZenCart
Instant Payment Notification (IPN) On
Instant Payment Notification (IPN) URL: https://www.myshop.com/ipn_main_handler.php

Alright. ZenCart seems to have auto-detected the URL since I followed one of the topics here about reinstalling PayPal module. And since I managed to get that SSL cert, I'm no longer using the shared SSL of the webhost (the ~myaccount https address). The emails are the same for both.

I guess I have to redo the order testing and see the results. Still, is mine really a URL issue? The shared SSL URL and the new secure URL are the same thing, right?

[redxiii]

That goes with Checkout Success page... I think...

https://www.myshop.com/index.php?main_page=checkout_process

was...

https://www.myshop.com/~myaccount/index.php?main_page=checkout_process

[aeonmedia]

Thanks to everyone who posted their replies - I realized the issue. My customers also have a 'pay pal' cart, where they add shipping and handling on that side of things. this is a universal setting in paypal, and is applied to any item purchased through that paypal account - even though these are completely different products and completly different carts - and the handling on them is not the same. That value gets tacked on regardless.

the discrepency between the values causes the orders not to be pushed through. that's been the problem the entire time - although it did not seem that way at first - because at first only 30-40 percent of the orders were getting stuck and then once I upgraded 100 percent of them began to get stuck.

Thanks to everyone who was persistant and posted reply's to the question!

[benz001]

Hi Dr Byte,
the host was able to resolve the issue - according to them the only differences b/w my two accounts was that they had just started running apache mod_security on the server with the failing account.

If I do get any more details on what changes they made exactly I'll post them up here.