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cannot Save System Settings

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18 Oct 2006, 20:58

eagerbob

New Zenner

Join Date:: Oct 2006
Posts:: 6
Plugin Contributions:: 0

cannot Save System Settings

Hi there,

I am new to Zencart and ran into a problem on installing.

I created a subdomain on my domain, in order to try out Zencart.

I followed the instructions in the .docs and started the installation.
At the "System Inspection results" I got a warning that PHP safe mode is on.
clicking "Install" brought me to the "System Setup". Server settings/paths seem correct to me and SSL is off
Clicking "Save System Settings" gave me the following error:

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator to inform of the time the error occurred and of anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Web Server at 13m2.nl

any idea what could be causing this and how to solve this ?

19 Oct 2006, 09:15

eagerbob

New Zenner

Join Date:: Oct 2006
Posts:: 6
Plugin Contributions:: 0

Re: cannot Save System Settings

what I forgot to mention: it is a 500 server error.

19 Oct 2006, 15:03

madk

Zen Follower

Join Date:: Jun 2006
Posts:: 162
Plugin Contributions:: 0

Re: cannot Save System Settings

Well HTTP Error 500 is a pretty generic error.

http://www.checkupdown.com/status/E500.html

My advice would be to check your log file. That should give you more specifics to look into.

19 Oct 2006, 20:57

eagerbob

New Zenner

Join Date:: Oct 2006
Posts:: 6
Plugin Contributions:: 0

Re: cannot Save System Settings

OK then, I checked the error logfile. This is what I get after trying to save the settings:

[Thu Oct 19 22:46:45 2006] [error] [client 84.41.158.47] mod_security: Access denied with code 500. Pattern match "\\\\.ph(p(3|4)?).*path=(http|https|ftp)\\\\:/" at REQUEST_URI [hostname "shop.mydomain.nl"] [uri "/zc_install/index.php?main_page=phpbb_setup&language=english&physical_path=/home/httpd/vhosts/mydomain/subdomains/shop/httpdocs&virtual_http_path=http://shop.mydomain.nl&virtual_https_path=https://shop.mydomain.nl&virtual_https_server=https://shop.mydomain.nl&enable_ssl=false&enable_ssl_admin=false&sql_cache=/home/httpd/vhosts/mydomain/subdomains/shop/httpdocs/cache&is_upgrade="] [unique_id "FfiskH8AAAEAAFbblocAAAAE"]

I changed the name of the domain to mydomain and the name of the subdomain to shop
So what to make from all this ?

20 Oct 2006, 09:42

eagerbob

New Zenner

Join Date:: Oct 2006
Posts:: 6
Plugin Contributions:: 0

Re: cannot Save System Settings

Ok then
problem solved.
turning PHP safe mode OFF did the trick...

20 Oct 2006, 13:30

ajeh

Oba-san

Join Date:: Sep 2003
Posts:: 62,757
Plugin Contributions:: 1

Re: cannot Save System Settings

Thanks for the update and the solution to the issues that the PHP Safe Mode was causing ... and letting us know that turning this OFF worked for you ... :smile:

29 Nov 2006, 12:46

eagerbob

New Zenner

Join Date:: Oct 2006
Posts:: 6
Plugin Contributions:: 0

Re: cannot Save System Settings

To be continued...
I did a new install on a subdomain.
I am getting the exact same error.
But this time Safe Mode is OFF, so that cannot be the reason.
I searched the forum and found some things that might cause it, like a htaccess file (which I have not) or the Safe Mode being ON (my own post), but no solution.

Anybody who can help me out?

29 Nov 2006, 13:37

eagerbob

New Zenner

Join Date:: Oct 2006
Posts:: 6
Plugin Contributions:: 0

Re: cannot Save System Settings

OK People,
seems like you have to find out everything yourself.
but hey, it's free so you knew that all along...

anyway,
the error is caused by the apache module mod_securtiy.
Wegens beveiliging worden de aanroepen geblokkeerd.

In order to fix it, make a .htaccess file as follows:
SecFilterEngine Off
SecFilterScanPOST Off

29 Nov 2006, 13:49

ajeh

Oba-san

Join Date:: Sep 2003
Posts:: 62,757
Plugin Contributions:: 1

Re: cannot Save System Settings

Thanks for the update that the problems were apache related and not Zen Cart ... :smile: