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Forums / Installing on a Linux/Unix Server / Fatal Error on Install

Fatal Error on Install

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30 Oct 2006, 19:06
#1
mlbracewell avatar

mlbracewell

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Fatal Error on Install

I'm desperate! I have installed ZenCart several times before without a hitch. Now I can't get it installed to save my life.

Last Thursday I had the cart working fine. Then I tried to install the Admin Profiles and hosed the cart. So I downloaded the new version and tried to install it. No luck. I even tried to install the old version with the same results.

I was using CuteFTP, now I have switched to Filezilla as an FTP client. I have downloaded, deleted and re-installed the cart about 5 - 6 times and continue to get this error:


Warning: main(includes/templates/template_default/templates/system_setup_default.php): failed to open stream: No such file or directory in /hsphere/local/home/cluckclu/chickenliteracy.com/E-store/zc_install/includes/templates/template_default/common/tpl_main_page.php on line 29

Warning: main(includes/templates/template_default/templates/system_setup_default.php): failed to open stream: No such file or directory in /hsphere/local/home/cluckclu/chickenliteracy.com/E-store/zc_install/includes/templates/template_default/common/tpl_main_page.php on line 29

Fatal error: main(): Failed opening required 'includes/templates/template_default/templates/system_setup_default.php' (include_path='.:/usr/local/lib/php') in /hsphere/local/home/cluckclu/chickenliteracy.com/E-store/zc_install/includes/templates/template_default/common/tpl_main_page.php on line 29


The files are there. Here is my URL http://chickenliteracy.com/E-store

Any help would be appreciated.

Thanks.
30 Oct 2006, 19:24
#2
kuroi avatar

kuroi

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Re: Fatal Error on Install

When I go to your site, it takes me straight into zc_install. Obviously I don't want to continue with that, so could you explain at what point in the installation process the warnings start?
30 Oct 2006, 19:28
#3
drbyte avatar

drbyte

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Re: Fatal Error on Install

1. You should resolve this problem before continuing:
PHP session.use_trans_sid = ON (should be OFF)


2. What are all the filenames in your /zc_install/includes/templates/template_default/templates folder?
What are the filesizes?
What are the permissions on these files? (chmod values etc)
Who is the owner of these files (according to Linux)?
30 Oct 2006, 19:51
#4
mlbracewell avatar

mlbracewell

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Re: Fatal Error on Install

Thanks for the quick reply!

OK -

It acts like the install is fine. It shows I have all the permissions set correctly. Then I click on install and get the error.

How do I do this:
PHP session.use_trans_sid = ON (should be OFF)

The files names? they are the default names

Owner of the files? what does this mean.
30 Oct 2006, 20:24
#5
kuroi avatar

kuroi

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Re: Fatal Error on Install

mlbracewell:

How do I do this:
PHP session.use_trans_sid = ON (should be OFF)
If you go back into zc_install there is a "click here for more info" link next to this setting.

The files names? they are the default names
And yet if everything were alright with them, there wouldn't be a problem. Hence Dr Byte's request for names, file sizes and permissions to try to spot the problem.[/QUOTE]

Owner of the files? what does this mean.
OK, I 'fess up. I'm not sure how you get at this either, but I'm sure I'll be feeling foolish when he pops back to explain the obvious :blush:
30 Oct 2006, 21:01
#6
mlbracewell avatar

mlbracewell

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Re: Fatal Error on Install

I have compared all the files and they are all installed. I have checked this each time I did an install. I have even run a syconization of the files.

My hosting company changed the Globals to OFF. They haven't changed the session setting yet, regardless that does not effect how zencart runs- or so it says.

Any other clues?
30 Oct 2006, 22:10
#7
dbrewster avatar

dbrewster

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Re: Fatal Error on Install

If you have CPanel, you could easily check your error logs. If you have too much normal error traffic from the rest of your site, try running the install again, then check the error log when you try to go to index.php.

I've found that to be extremely helpful whenever I've had a problem with my site that I suspected was owing to configuration.

---Diana
26 Nov 2006, 03:07
#9
nolabydesign avatar

nolabydesign

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Re: Fatal Error on Install

I have the exact same problem the url is http://www.bigeasyproperties.com
I installed everything and it seemed to go fine I chose to use the example products as this is my first install but after I put in my user name and password I get the message
Warning: main(DIR_WS_TEMPLATEStemplate_default/common/html_header.php): failed to open stream: No such file or directory in /home/content/n/o/l/nolabydesign/html/admin/index.php on line 43

Warning: main(DIR_WS_TEMPLATEStemplate_default/common/html_header.php): failed to open stream: No such file or directory in /home/content/n/o/l/nolabydesign/html/admin/index.php on line 43

Fatal error: main(): Failed opening required 'DIR_WS_TEMPLATEStemplate_default/common/html_header.php' (include_path='.:/usr/local/lib/php') in /home/content/n/o/l/nolabydesign/html/admin/index.php on line 43

So thats it I can't get into the admin area I don't even know where to begin to work on this so if anybody can help I would greatly appreciate it
26 Nov 2006, 10:52
#10
kuroi avatar

kuroi

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Re: Fatal Error on Install

nolabydesign:

I have the exact same problem the url is http://www.bigeasyproperties.com
I installed everything and it seemed to go fine I chose to use the example products as this is my first install but after I put in my user name and password I get the message
Warning: main(DIR_WS_TEMPLATEStemplate_default/common/html_header.php): failed to open stream: No such file or directory in /home/content/n/o/l/nolabydesign/html/admin/index.php on line 43

Warning: main(DIR_WS_TEMPLATEStemplate_default/common/html_header.php): failed to open stream: No such file or directory in /home/content/n/o/l/nolabydesign/html/admin/index.php on line 43

Fatal error: main(): Failed opening required 'DIR_WS_TEMPLATEStemplate_default/common/html_header.php' (include_path='.:/usr/local/lib/php') in /home/content/n/o/l/nolabydesign/html/admin/index.php on line 43

So thats it I can't get into the admin area I don't even know where to begin to work on this so if anybody can help I would greatly appreciate it


This is a problem with your admin/includes/config.php file. Can you post the contents taking care to delete the database details before doing so.