Edit/Update Account Doesn't Work after Adding a new Account Field

[webomat]

Would it help anyone if I provided any of the above files?

Keeping fingers crossed someone might have an idea of what I'm overlooking.

Thanks!

Becky

[Kim]

Becky-

Using the Developers Tool Kit in the admin, do a search for customers_fax and make sure you have added your changes to all of the files needed.

[webomat]

Becky-

Using the Developers Tool Kit in the admin, do a search for customers_fax and make sure you have added your changes to all of the files needed.

Hi Kim,

Yep, did that several times - both before and after. In fact, that's how I got the initial list of files and sections that needed changes to begin with. In troubleshooting this, I've searched not only "customers_fax" but "fax" and "$fax". Overkill, you know. "-)

Actually did a print of the results and checked off each file/section as I did it to make sure I didn't overlook anything.

After making my changes and having this problem crop up, also did a search of my new field name and made sure that it was in each file/section that "customers_fax" was located and that there were no "speeling" errors. "-)

Anything else you can think of?

Thanks!

Becky

[LindseyB]

I am having the EXACT same problem, so I would love to hear anyone's feedback as to what might be happening. On my customer account edit page, the field shows up, but their info to edit it does not - it's just a blank field... please someone help!

[webomat]

I am having the EXACT same problem, so I would love to hear anyone's feedback as to what might be happening. On my customer account edit page, the field shows up, but their info to edit it does not - it's just a blank field... please someone help!

I apologize for never posting here what the solution to my particular problem was -- I'll fix that right now! "-)

The problem is/was one that many make when customizing "things" outside of the base template area -- creating an override directory where it is not recognized by the ZC system.

In this case, I had created a "my_template" directory under modules/pages/account_edit. Because the override system doesn't work there, it wasn't picking up my modifications to "header_php.php" (a core file). It's not apparent during testing because the new fields display in the Account Edit screen (from the custom template version of tpl_account_edit.php).... but the data from the POST could not be processed because the original "header_php.php" (core file) did not contain instructions to do anything with that POST data. So it just gets ignored/lost/shot into space. "-)

[What's really bad about this is I KNEW better! Good lesson in not working 48 hour stretches without at least a short nap or some of Ajeh's coffee. hehe]

Repeating ZC Override Rule of Thumb: If there is not a "classic" folder in the directory where you are making a modification (for instance, under modules/page/[page_name]), you cannot use an override -- you are going to have to jump in and modify the core file! Be sure to save differentiated copies of both the original file(s) and the new file(s) so that you can "fall back" and/or not lose your changes during a future upgrade.

Hope this helps anyone else who runs into this problem!

Cheers,

Becky