Pop-up Image not working (intermittent)

[musikmachine]

This only occurs when logged in: sometimes when I click a thumbnail the popup does not appear. Navigating away from the page, then returning (e.g. use 'next' page then 'previous' page) makes the same popup work.

Problem seen with this product: http://www.cycleshopper.co.uk/index....&products_id=1, althogh I have seen the same problem on many products in different categories.

I checked popup URL before and after - both identical (!).

Do you know anything that could help ?

Thanks in advance

[kobra]

Bad url not a ZenCart site

[musikmachine]

oh no, sorry
do not take it into account

http://www.musikmachine.com/index.ph...oducts_id=1078

[kobra]

When the site finally loaded, the pop-ups seemed to work consistently...

What is not happening as you noted is the other images being loaded.

this one at /images/pf33.JPG is loaded for the larger image and is also loaded for the product info image.

these should be the large image for the large and the medium image for the product info view.

Are you following the correct naming schema?

standard image = /images/pf33.JPG
medium Image   = /images/medium/pf33_MED.JPG
largeer Image  = /images/large/pf33_LRG.JPG

If your images are not named in this fashion, correct this and then see if it loads the correct image/name/location

Also, the image file size is large for the /images file (small image) at 20.7k
These should be more like
small = lesss than 4k
medium = 4-6k
large = only large enough to render on screen correctly

[musikmachine]

Hello Kobra
in fact i'm not the one who built the site,
please tell me where i'm supposed to check if
Code:
standard image = /images/pf33.JPG
medium Image = /images/medium/pf33_MED.JPG
larger Image = /images/large/pf33_LRG.JPG

Secondly,
do you have an idea of the reason of such a long time it takes to load pages

[kobra]

Look in the /images directory at the public_html or www location for your account if hosted, as these are the common locations for most.

There should be a /images - and inside this a /images/medium - and a /images/large

The slow response I would look at the company that hosts this for you. While you images need to be optimized, they are not the full cause for the long load time.