Can't see New applied Template

[sandovale]

Well, I had a LIve chat with Simon from customer support and got a sarcastic solution....told me to simply install version 1.2 of zen cart if I want to use the old template.

Is unbelievable still in 2006 we have such nasty "Customer Support help". I didn't even asked for my money back, I just wanted a WORKING template so I can FINALLY setup my store and keep on.

No future for this kind of business that prefers to sell once and lost customers by not doing what they should... no brains....

My last try, T sent to supervisor an email explaining all...
But I think my $177 went to hell......

I won't forget.....
Nothing like BAD Promotion....

[samad64]

if they won't fix it.. you can do a chargeback (yes.. the ill words that no store owner wants to hear.. it hurts just saying it!!). if they are going to false advertise a template then you have every right to do one of those. of course see if you can get a refund first, but if they keep saying no then you only have on last resort

[kuroi]

Well, I had a LIve chat with Simon from customer support and got a sarcastic solution....told me to simply install version 1.2 of zen cart if I want to use the old template.

There have been a huge number of improvements to Zen cart since 1.2, including a reworking of many files to improve security and plug holes through which hackers can sneak. Suggesting that you install it to run their out-of-date template is like an auto parts store suggesting that you trade down your car to an older model that is no longer roadworthy just so that you can fit their parts. It's outrageous.

In an ecommerce forum the word chargeback send an uncomfortable shiver down my spine, but getyourgameshere is right, if Template Monster don't respond appropriately, then I hope you do pursue them all the way, not just for you, but also for the other Zen Cart users that they are ripping off.

[Vger]

Template Monster - the word Monster should alert anyone to what they are like.

Vger