Need Help Going Live

19 Nov 2006, 13:53

#1

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Need Help Going Live

I have set up ZC on my pc using XAMPP as a server. I have it going perfect and all 133 products are in it. It's taken me a week and I am very proud of my work, specially since I haven't had the major hassles a lot of you seem to have had.

But as they say, if it seems to good to be true, it probably is. I have spent the best part of today trying to upload it to my web hosting server. I have a domain address. I have a db. I have tried the way the tutorial says to do it in the I WANT TO MOVE MY ZEN CART INSTALLATION TO ANOTHER HOST OR A DIFFERENT SERVER. I have also tried doing it by importig it from MySQL admin via my web server. And also exporting it from XAMPP.

It's not working. Something to do with the configure.php I have allowed writting on it etc ... absolutely everything I have read in any applicable post available. I don't know what else to try so I thought I'd ask.

Any help will be appreciated immensely.

19 Nov 2006, 14:02

#2

kuroi

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Join Date:: Apr 2006
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Re: Need Help Going Live

Could you start by confirming that you have
1. installed Zen Cart on your remote server
2. copied your template files over the top of the Zen cart installation
3. exported your XAMPP database
4. imported your database to one created on your remote server

20 Nov 2006, 00:33

#3

vivaraquel

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Re: Need Help Going Live

I haven't got passed the 1st step of installing ZC in my remote server because i get these messages:
# The Session/SQL Cache Directory entry does not exist
# The Session/SQL Cache Directory entry is not writeable

I have no idea what that means.

BTW, mySQL client version is 4.0.24 Dunno if that is of any use.
Thank you again for any info.

20 Nov 2006, 05:35

#4

vivaraquel

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Re: Need Help Going Live

I have actually uploaded ZC to my remote server. However, when running the installation, I get the error messages mentioned before.

Hope that helps.

20 Nov 2006, 06:15

#5

kuroi

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Re: Need Help Going Live

When during the running of the installation do these messages occur?

More specifically, the first screen is the welcome screen, the second is the license screen, the third is the system inspection screen. Do the error messages occur before during or after the system inspection screen? And is there anything in red on the system inspections screen, and if so, what?

20 Nov 2006, 06:22

#6

vivaraquel

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Re: Need Help Going Live

the errors happen after I enter my db details and I click on the save ... button on the bottom of the window. It opens up again on the same window with a big red stop sign at the top and the 2 error messages in red beside that sign.

Thank you for replying.

20 Nov 2006, 06:41

#7

kuroi

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Re: Need Help Going Live

Winding back slightly. Is there anything in red the first time you go through the systems inspection screen?

20 Nov 2006, 08:09

#8

vivaraquel

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Re: Need Help Going Live

These are the ones in the prerequisites window that don't have a tick.

(!) PHP API Mode = cgi
(!) Register Globals = ON
(!) PHP session.use_trans_sid = ON
(!) Suggested SQL Cache Folder = /s101-2/cache

(!)PHP Session.Save_Path = 10.0.1.101 -->Unwriteable

(!) cache = Unwriteable (chmod 777 read/write/execute)

All the rest have green ticks. The furthest I get after that is database setup and it won't go past it.

Thank you again.

20 Nov 2006, 09:04

#9

kuroi

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Re: Need Help Going Live

vivaraquel:
These are the ones in the prerequisites window that don't have a tick.

(!) PHP API Mode = cgi
(!) Register Globals = ON
(!) PHP session.use_trans_sid = ON
(!) Suggested SQL Cache Folder = /s101-2/cache

(!)PHP Session.Save_Path = 10.0.1.101 -->Unwriteable

(!) cache = Unwriteable (chmod 777 read/write/execute)

All the rest have green ticks. The furthest I get after that is database setup and it won't go past it.

Thank you again.

OK. Running through these in turn.
"PHP API Mode = cgi" is for information and not a problem (you can't change it anyway)
"Register Globals = ON" is not ideal as it can introduce some security issues, but it's not the cause of your installation problem.
"PHP session.use_trans_id = ON" is also not ideal as it can lead to lower ratings by search engines, but again is not the cause the of your problem.
"Suggested SQL Cache Folder = /s101-2/cache" is interesting and may be a clue. I've never seen that without a tick so I'm guessing Zen Cart doesn't like your cache directory for some reason. We'll come back to this.
"PHP Session.Save_Path = 10.0.1.101 -->Unwriteable" you can ignore as PHP's setting for this is for information only.
"cache = Unwriteable (chmod 777 read/write/execute)" and here we are back to the cache again, which is also what your error messages are about.

A few questions:
Is your remote server running Unix or Windows?
Is there a /s101-2/cache directory on your remote server?
If so, what are the access permissions on it?

20 Nov 2006, 09:58

#10

vivaraquel

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Re: Need Help Going Live

A few questions:
Is your remote server running Unix or Windows?
--> Windows

Is there a /s101-2/cache directory on your remote server?
--> Yes

If so, what are the access permissions on it?
--> I don't kow. I will ask my web host about that.

Thank you so much again. I really appreciate your time.

20 Nov 2006, 10:04

#11

kuroi

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Re: Need Help Going Live

The FTP client that you used to upload the Zen Cart files will usually tell you the permissions for each directory or file (and often let you change them too). It's sometimes displayed as a three digit number such as 644 and sometimes as a character sting such as drwxr-xr-x.

21 Nov 2006, 09:32

#12

vivaraquel

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Re: Need Help Going Live

I am aware of the permissions and have changed them where needed.
I managed to get a tick on
(!) cache = Unwriteable (chmod 777 read/write/execute)
but I still get the same error messages as before.I also found out that the db sever is running on Unix not windows as I said earlier.
Once again, thank you.

24 Nov 2006, 23:37

#13

vivaraquel

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Re: Need Help Going Live

Well, I changed web host to a new one that comes with ZC installed already so all I had to do was upload my files to it and it looks good.

Except ... (of course there's a but) I can't log into my admin. It says that the UID and PW are wrong but I know they are not. And if I go to resend pass it says that the email address I entered is wrong.

Any ideas about this?
Thank you so much.

25 Nov 2006, 17:24

#14

dbltoe

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Re: Need Help Going Live

You probably have the default admin installed by your host. Head back to the tutes and check for changing Admin login.

26 Nov 2006, 03:37

#15

vivaraquel

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Re: Need Help Going Live

Well, after changing web host I am now live. You can view my site at www.easybeading.com.au

It was so easy after changing my web host. The mySQL on the one I was with was not working well and wouldn't let me do certain things I needed to do.

Aside from that , the new one comes with ZC installed and all you do is start from scratch on it or upload you template files to it. Just had to make sure my stuff had the zen_ prefix as it comes preinstalled.

I am so happy that so far everythign is running smoothly. You can only be as good as the tools you use!

Thank you all for your help. I really appreciate it.