Product notification

27 Nov 2006, 10:20

#1

New Zenner

Join Date:: Mar 2005
Posts:: 66
Plugin Contributions:: 0

Product notification

I have provided the option for customers to be "Notified of Updates to product" which I assume meant when goods come back in stock? By clicking on the "Notifications Icon" of the items they are interested in, customers should receive an email when goods which are out of stock, come back in?

I decided to trial it, logged into the site as a customer, and clicked on "Notify me of Updates" to a specific product. Then, I logged into the Admin panel, changed the product which previously showed zero stock to 10 in stock.

Clicked update

Then i checked my emails, to which I should be sent a notifcation, and nothing. No update or anything.

Have I done something incorrect here? As an example, you can see the notifcation box here - http://www.aquaessentials.co.uk/index.php?main_page=product_info&cPath=196_199&products_id=708

Thanks in advance
Richard

29 Nov 2006, 17:04

#2

aquaessential

New Zenner

Join Date:: Mar 2005
Posts:: 66
Plugin Contributions:: 0

Re: Product notification

Anyone help here?

03 Dec 2006, 13:48

#3

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,506
Plugin Contributions:: 173

Re: Product notification

Notifications are not automatic.

You have to manually send out the notifications the same way you would send out a newsletter from Admin->Tools->Newsletters+Prod Notifications.

The notification-choices customers make are simply a filter for you to choose "who" gets a given notification newsletter.

It's a marketing tool, not an inventory-alert system.

03 Dec 2006, 19:04

#4

aquaessential

New Zenner

Join Date:: Mar 2005
Posts:: 66
Plugin Contributions:: 0

Re: Product notification

DrByte:
Notifications are not automatic.

You have to manually send out the notifications the same way you would send out a newsletter from Admin->Tools->Newsletters+Prod Notifications.

The notification-choices customers make are simply a filter for you to choose "who" gets a given notification newsletter.

It's a marketing tool, not an inventory-alert system.

I see. It's not what I thought it would be then. When I have many products coming back into stock all the time, I would be sending out product notifications all the time.

Thanks anyway

18 Feb 2007, 08:01

#5

skunkworx

Zen Follower

Join Date:: Mar 2005
Posts:: 96
Plugin Contributions:: 0

Re: Product notification

Hey Doc,

i notice that this asks for a whole bunch of info inline with creating an account.

i runa showcase and only really need the persons name and email address.

is there a way to remove all but those things when they click on ''notify me of updates'' sidebox?

as my store has no register feature, they arent logged in...but it seems that it takes them to the registration page.

any advice would be great.

Thanks,

Tim

25 Apr 2007, 07:45

#6

marcap

Zen Follower

Join Date:: Mar 2007
Posts:: 106
Plugin Contributions:: 0

Re: Product notification

Hello
using ZC last version. I got a couple of problems:

I get the Notification Sidebox in every products (is it normal or it must appear only when the product/s is Out of Stock?).

Second one: if I am not logged in (just a simple guest ) I have the Notification Sidebox (so we go back to problem number 1) but if I immediately log in in the site then I don't get anymore the Notification sidebox nowhere.

Is it normal?

Thank you

Mario

02 Nov 2007, 23:35

#7

cozmic

New Zenner

Join Date:: Apr 2006
Posts:: 24
Plugin Contributions:: 0

Re: Product notification

I got the same question as Mario but I didn't find any answer, anyone?

Thanks,

Daniel

03 Nov 2007, 03:28

#8

ajeh

Oba-san

Join Date:: Sep 2003
Posts:: 62,757
Plugin Contributions:: 1

Re: Product notification

The Notification sidebox appears when ever there is a known products_id regardless of are you or are you not logged in ...

03 Nov 2007, 11:40

#9

cozmic

New Zenner

Join Date:: Apr 2006
Posts:: 24
Plugin Contributions:: 0

Re: Product notification

This is pretty weird, for example if I go to a specific product without login on I see the notification sidebox and when I logon and go to the same product the sidebox is gone. I've also checked so that the user I'm using hasn't already subscribed to that product.

Just to check I created a new user and when I'm logged in with that user I see the notification sidebox so there must be some user attribute I'm missing.

Cheers,
Daniel

03 Nov 2007, 16:57

#10

ajeh

Oba-san

Join Date:: Sep 2003
Posts:: 62,757
Plugin Contributions:: 1

Re: Product notification

Check if it is your template ...

When not logged in, if you click the Notification it should take you to the login then to:
account_notifications

There, you can hit update to add to your notifications ...

Switch to Classic Template and test this ...

05 Nov 2007, 09:57

#11

cozmic

New Zenner

Join Date:: Apr 2006
Posts:: 24
Plugin Contributions:: 0

Re: Product notification

Ajeh:
Check if it is your template ...

When not logged in, if you click the Notification it should take you to the login then to:
account_notifications

There, you can hit update to add to your notifications ...

Switch to Classic Template and test this ...

- It works fine when I click the notification when not logged in, it takes me to the account_notifications.

- This also works, same behavior. But as soon as I'm logged in and browse products this sidebox disappear. No difference when I switch to the classic template.

Perhaps it ain't so bad if it only affects my user account, if only my customers see this sidebox I'm happy :)

/Daniel

05 Nov 2007, 16:59

#12

ajeh

Oba-san

Join Date:: Sep 2003
Posts:: 62,757
Plugin Contributions:: 1

Re: Product notification

Try reloading the
/includes/modules/sideboxes/product_notifications.php
/includes/templates/templates_default/sideboxes/tpl_no_notifications.php
/includes/templates/templates_default/sideboxes/tpl_yes_notifications.php

Also check your templates and override directories for these files and if they exist, reload them as well ...

05 Jul 2009, 05:32

#13

phiblack

New Zenner

Join Date:: Jun 2009
Posts:: 37
Plugin Contributions:: 0

Re: Product notification

I have had the same problem.
When I am not logged in and go to a product i know is out of stock, I get the option to notify me etc.
Yet if I log in and go to the same product it doesn't give me the notify option.

Same thing for my customers....

Has anybody found a fix or workaround as yet??

Phil
www.colourpatch.com/zencart

17 Jul 2009, 10:31

#14

stride_r

Zen Follower

Join Date:: Aug 2008
Posts:: 115
Plugin Contributions:: 0

Re: Product notification

Yes, same result for my shop as well. If customer is not logged in, then the product notification sidebox is dipsplayed but once logged in, it no longer appears for any of the out of stock items.

17 Jul 2009, 10:47

#15

stride_r

Zen Follower

Join Date:: Aug 2008
Posts:: 115
Plugin Contributions:: 0

Re: Product notification

My shop was doing this ...but only because my demo client account was set to receive global product notifications.

17 Jul 2009, 14:10

#16

ajeh

Oba-san

Join Date:: Sep 2003
Posts:: 62,757
Plugin Contributions:: 1

Re: Product notification

As stride-r pointed out, be sure to check, after you login, if you already have the "Global Notification" turned on in your Account ... if so, then you cannot add a Notification on the individual Products as you are configured for ALL products ... :smile: