order problem, products not displaying

[MyLibros.com]

Hi, I have a very strange situation. I have been running my ZenCart storefront for a couple months and have had no problems with customer orders or payment gateway issues... so here's my problem:

The Problem: On one recent order, the ordered products do not appear on the order page within the ZenCart admin panel. There is an order sub-total and an order total with the shipping cost, but no product information whatsoever. We also did not receive an order confirmation email when this order was placed.

Some Notes:
Running ZC 1.3.5 on Linux server using Authorize.NET(AIM) as our payment gateway. The customer submitted an order with 3 different addresses: a different customer address, a different shipping address, and yet a different billing address. The shipping address is an address in Puerto Rico.

The customer ordered using an American Express card (which we have never processed before). The products that were ordered were passed through to our Authorize.NET admin panel, but oddly, they don't show up in our ZC admin panel.

Also, as another side note, we removed many different countries and zones from our store but Puerto Rico is still listed under 'United States' so I don't know if that could have been an issue.

Anybody have any hunches on this one? Let me know if you need any additional info to help solve this mystery. Store is www . my libros . com

Thanks!

Chris

[Ajeh]

I would recommend upgrading to v1.3.6 ...

Then save all settings in your modules for:
Payment
Shipping
Order Totals

Remove and Reinstall them ...

See if this doesn't help with the issues ...

Also be sure you are careful on your upgrades and make sure your templates and overrides are up to date ...

This is reminding me of something ... but I cannot put a finger on it at the moment ... but I know it was cleaned up to prevent these odd hapenstances from occuring ...

[MyLibros.com]

I figured that might be the answer I would get... lol. Just wondering if anyone had come across this situation before.

I have tried using WinMerge to upgrade to 1.3.6 but I didn't get it quite right and ended up restoring my 1.3.5 store. I have modded and hacked up the software quite a bit and I am afraid I would overwrite some of the code I have tinkered with to get my store where it is today. If you would be willing to help me upgrade, I would be willing to pay you for your expertise if you are interested... Let me know.

Thanks,

Chris

[bangsters]

this just happened to one of my clients....the order went through authorize and client was charged...but no order found in zencart...then we got an email from authorize saying that the script timed out while forwarding to zencart....is there a way to push the order just like in the paypal sessions viewer, but for authorize? :)

[bangsters]

btw authorize seems to be working fine as we all the other orders went through, except for this particular one....how do we get this order to show in the admin, like in paypal sessions viewer?

thanks