Hi, I have a very strange situation. I have been running my ZenCart storefront for a couple months and have had no problems with customer orders or payment gateway issues... so here's my problem:

The Problem: On one recent order, the ordered products do not appear on the order page within the ZenCart admin panel. There is an order sub-total and an order total with the shipping cost, but no product information whatsoever. We also did not receive an order confirmation email when this order was placed.

Some Notes:
Running ZC 1.3.5 on Linux server using Authorize.NET(AIM) as our payment gateway. The customer submitted an order with 3 different addresses: a different customer address, a different shipping address, and yet a different billing address. The shipping address is an address in Puerto Rico.

The customer ordered using an American Express card (which we have never processed before). The products that were ordered were passed through to our Authorize.NET admin panel, but oddly, they don't show up in our ZC admin panel.

Also, as another side note, we removed many different countries and zones from our store but Puerto Rico is still listed under 'United States' so I don't know if that could have been an issue.

Anybody have any hunches on this one? Let me know if you need any additional info to help solve this mystery. Store is www . my libros . com

Thanks!

Chris