Either the server is not set up correctly, or else it's one of those servers which uses two sets of pathways and zen is finding and using one set of pathways when the server requires another. For instance a server running on RedHat Enterprise Linux can use either of these two sets of pathways, but only one is correct for zen cart:
/var/www/html/ (correct)
/home/virtual/yourdomain.com/var/www/html/ (incorrect)
Try this:
1. Create a text file and rename it to cwd.php, and put this code in it:
Code:
<?php
$p = getcwd();
echo $p;
?>
Upload the file to the folder or level where zen cart is being installed and then go to it in your browser. For example http://www.yourdomain.com/cwd.php
This will print out the file pathway on the screen Make a note of it and then delete that file from the server.
Start the Zen Cart install and see if the pathway you have matches what Zen Cart shows you. Use the pathway given by cwd.php if there's a difference.
Vger