Customer getting GV error

[buzzville]

Yup - the one in my signature: http://superbuzzy.com/

Thanks!

[Ajeh]

My MasterCard went through fine ...

You owe me $0.95 ...

[buzzville]

Yup - we're not having trouble with standard purchases... it's only the gift certificate purchases that are giving us that error. We've processed hundreds of orders just fine, but this week I've had 2 customers get the error on gift certificates only. I just voided your purchase (had not yet been settled). Any other ideas of what to check? Thanks again!

[Ajeh]

Are your Gift Certificates all marked as:
Product is Virtual: YES

[buzzville]

Yup again! I just double-checked each one. They're all set as Virtual with Normal Shipping Rules. It's weird that 2 gift certificates went through fine, and then the problem cropped up... The only files I've been working with are the stylesheets to fix a header issue in IE7. Oh, and I also made custom GV images and uploaded those after the first 2 were sold. Any reason that might have caused a problem? I'm at a loss...

[Ajeh]

Do you have any of the Modules that are Installed but set to Enabled false?

[buzzville]

Hi Linda,

If you mean the main payment and shipping modules, no. All I have installed is Authorize.net AIM, USPS shipping, and Store Pickup. All of these are active and working fine. All of the OT modules are installed and set to true except the COD Fee, which is not installed. I'm going to try to wrestle with this some more this morning, as we're getting lots of requests for Gift Certificates at the moment.

[buzzville]

Ok - trying to figure this out. I did some searching in the DTK to see what I could find. The error is (and I'm sure you know this!) ENTRY_FIRST_NAME_ERROR, and I looked at these files (thinking one of these might be the culprit):

includes/modules/pages/checkout_shipping_address/jscript_main.php
includes/modules/payment/authorizenet_aim.php
includes/modules/checkout_new_address.php
includes/form_check.jp.php

I compared these files from my live site with the original full file set for 1.3.6, and the files are all identical, except the authorizenet_aim.php where I had to add in some code to deal with godaddy CURL stuff.

I also searched for x_ship_to_first_name, and it looks as if it's only showing up in the authorizenet payment module files.

Anything anyone can suggest to try?