Customer getting GV error

[buzzville]

Well, since it appears that I can only test this problem on a live site (since it occurs in Step 3 of 3 of checkout and needs to go to credit card processing), I'm not going to be able to do this before the holidays. I can't afford any site down time right now. I don't have money orders installed, but I can certainly give that a shot...

However, I did put together one more piece of the puzzle. I looked up the 2 gift certificates that went through successfully (one on 12/6 and another on 12/10) and realized that both customers bought something in addition to the gift certificate. I tested this, and sure enough, I don't get the error if I'm purchasing a gift certificate along with another, non-gift certificate product.

I'm wondering if you can point me in the direction of some specific files that I might look at that might be causing the problem? I have a recent, full back-up of the site and I'll try using Beyond Compare to look at that versus the clean, 1.3.6 full file set. I've never used Beyond Compare before, so it might take me a while to figure out what I'm doing!

[aeolidia]

This is an old thread, but I'm getting the same error. This is on a 1.3.8a site.

Item: gift certificate
Product is Virtual: yes
Always Free Shipping: yes

When the GV is purchased by itself with no other items with a credit card (Authorize.net), we get this error:

"Ship To First Name is required. - Your credit card could not be authorized for this reason. Please correct the information and try again or contact us for further assistance."

Could it be that Authorize.net requires a shipping address?

I've gotten around this temporarily by setting product is virtual to No, but it would be nice to not have to go through the shipping page of checkout if it isn't necessary.

Thanks!

[Ajeh]

You have a setting wrong on your Gift Certificates ...

1 Product is Virtual: Yes, Skip Shipping Address

2 Always Free Shipping: No, Normal Shipping Rules

3 Product Model must start with, in CAPS, GIFT

[buzzville]

We've got everything set just as you have it, but we've been having this problem consistently for 2+ years. There is definitely some kind of confict somewhere, but we've been unable to find it. It doesn't happen to every customer, so the conflict is tough to track. My work-around for some time was to have another "test" item in the shop at a price of $0 with free shipping; if the customer placed the gift certificate and test item in the cart, we were good to go. But, when we redesigned the site, we were trying to be a bit more professional and not have the "test" item. Unfortunately, the problem has still not gone away...