Simple Google Analytics - Support

[Makoshark]

I am sure this has been answered before but I am not finding it. I have installed simple google analytics be for, but this time I am not getting it to work. I have all the right numbers in the Mod but still get tracking not installed. Can it be because I have two subdirectories installed with analytics. I have been trying for too many hours now and I am giving up.
Thanks

[econcepts]

I am sure this has been answered before but I am not finding it. I have installed simple google analytics be for, but this time I am not getting it to work. I have all the right numbers in the Mod but still get tracking not installed. Can it be because I have two subdirectories installed with analytics. I have been trying for too many hours now and I am giving up.
Thanks

It sounds like you didn't provide Google with the proper directory to validate the tracking code at. If you are running from a sub-directory make sure that is the url you tell Google to find the code at when you "verify". If you don tell it to look there, it will show tracking not installed.

Also make sure you completed step 3 in the readme (but since you have installed this before I assume you have done this.)

Hope that helps!

[sunflowertami]

hello,

The mod was working on 1.3.8a and since cache error debugging wasn't available then, don't know if it was a problem back then.

Anyway, it was working then I upgraded to 1.3.9b. On the cache, I noticed the following error every time a purchase is made:

PHP Warning: require(includes/templates/cherry_zen/checkout_success//google_analytics.php) [<a href='function.require'>function.require</a>]: failed to open stream: No such file or directory in /home/content/includes/templates/cherry_zen/common/tpl_main_page.php on line 227
[23-May-2010 06:19:53] PHP Warning: require(includes/templates/cherry_zen/checkout_success//google_analytics.php) [<a href='function.require'>function.require</a>]: failed to open stream: No such file or directory in /home/content/l/includes/templates/cherry_zen/common/tpl_main_page.php on line 227
[23-May-2010 06:19:53] PHP Fatal error: require() [<a href='function.require'>function.require</a>]: Failed opening required 'includes/templates/cherry_zen/checkout_success//google_analytics.php' (include_path='.:/usr/local/php5/lib/php') in /home/includes/templates/cherry_zen/common/tpl_main_page.php on line 227

I have the google analytics folder correctly located on:
templates/cherry_zen/google_analytics/google_analytics.php

Then just to be sure, I took out the php file and just added it to the root of templates/cherry_zen/google_analytics.php

I still get the same error though, but it appears the site is functioning. I tested it, no blank pages and google is recording the order, it is just that the error comes out everytime.

Any ideas?

[econcepts]

hello,

The mod was working on 1.3.8a and since cache error debugging wasn't available then, don't know if it was a problem back then.

Anyway, it was working then I upgraded to 1.3.9b. On the cache, I noticed the following error every time a purchase is made:

PHP Warning: require(includes/templates/cherry_zen/checkout_success//google_analytics.php) [<a href='function.require'>function.require</a>]: failed to open stream: No such file or directory in /home/content/includes/templates/cherry_zen/common/tpl_main_page.php on line 227
[23-May-2010 06:19:53] PHP Warning: require(includes/templates/cherry_zen/checkout_success//google_analytics.php) [<a href='function.require'>function.require</a>]: failed to open stream: No such file or directory in /home/content/l/includes/templates/cherry_zen/common/tpl_main_page.php on line 227
[23-May-2010 06:19:53] PHP Fatal error: require() [<a href='function.require'>function.require</a>]: Failed opening required 'includes/templates/cherry_zen/checkout_success//google_analytics.php' (include_path='.:/usr/local/php5/lib/php') in /home/includes/templates/cherry_zen/common/tpl_main_page.php on line 227

I have the google analytics folder correctly located on:
templates/cherry_zen/google_analytics/google_analytics.php

Then just to be sure, I took out the php file and just added it to the root of templates/cherry_zen/google_analytics.php

I still get the same error though, but it appears the site is functioning. I tested it, no blank pages and google is recording the order, it is just that the error comes out everytime.

Any ideas?

This should work regardless of version (older versions as well as new.)

The error you are getting looks it can't find the file in the following location:

includes/templates/cherry_zen/checkout_success//google_analytics.php

Notice the "checkout_success" portion. That is not a part of the original code. It looks to me like the tpl_main_page.php file is somehow now referencing the google_analytics.php file in the checkout success folder (which is incorrect).

Did you change anything else (add any mods) during upgrade? Did you add any third party mods or alter the "checkout_success" portion? During that process is when your error likely developed.

The message basically means that the system is looking for the google_analytics.php file in the "checkout_success" folder and since it can't find it, it throws the error. The tracking still works because you likely have the proper code also referencing the "google_analytics" folder (as it should.)

Remove the reference to the checkout_success portion and all should be ok.

[Makoshark]

It sounds like you didn't provide Google with the proper directory to validate the tracking code at. If you are running from a sub-directory make sure that is the url you tell Google to find the code at when you "verify". If you don tell it to look there, it will show tracking not installed.

Also make sure you completed step 3 in the readme (but since you have installed this before I assume you have done this.)

Hope that helps!

as it turns out I did skip step 3 so I made the corrections but still no Joy. I went to look at my other store to see how it was set up and they were the same. I went back to see if maybe I had put the wrong account numbers in and some how the Analytics Account was gone and so was the Google AdWords Conversion Tracking Number. I don't know why they disappeared but I don't care because it is working now

[panuma]

Hello there,

I just installed for the first time google analytics on my website, and followed the process step by step.. but it doesn't seem to work, when I go to my google analytics account, the status shows a yellow warning instead of "receiving data".

I hope someone can help me, thanks.

[econcepts]

Hello there,

I just installed for the first time google analytics on my website, and followed the process step by step.. but it doesn't seem to work, when I go to my google analytics account, the status shows a yellow warning instead of "receiving data".

I hope someone can help me, thanks.

Just checked your site, and the tracking code is installed correctly.

You may need to reverify the status of the code in place with Google to make it see it.

Try to do that and you should be ok. Make sure when telling Google where to find the code you use the proper url (watch the trailing slash at times).

Also make sure you are using the right Google Analytics tracking ID. Currently on your page you are using "UA-16986522-1". If you are not looking at the tracking for that exact number (within your GA account) you'll find it says "no tracking installed" (or the warning message.)

Let me know if that helps.

[panuma]

Thanks for your response,
I wrote to quickly on the forum, later on I noticed it takes until 24 hours to get activated..

have a good day