Simple Google Analytics - Support

[craigkendall]

I have intermittent checkout_success stats coming through. Sometimes they register through Google Analytics, most times they don't. Anyone have any ideas?

http://www.denvermho.com/store

[econcepts]

I have intermittent checkout_success stats coming through. Sometimes they register through Google Analytics, most times they don't. Anyone have any ideas?

http://www.denvermho.com/store

What do you mean "they" register? Are you talking a "successful sale"? Are you talking "Conversion Tracking" (within Google Analytics)?

Conversion tracking will only register if the click came through a paid search ad (per Google).

Let us know exactly "what" is not tracking so we can point you in the right direction as to "why".

[craigkendall]

What do you mean "they" register? Are you talking a "successful sale"? Are you talking "Conversion Tracking" (within Google Analytics)?

Conversion tracking will only register if the click came through a paid search ad (per Google).

Let us know exactly "what" is not tracking so we can point you in the right direction as to "why".

Yes... sorry. Bad choice of words. Successful sale. I have more sales than Google Analytics is showing. Your statement about coming through ad words makes sense, but in doing some research it looks like it may be coming through Google search of any type. But don't hold me to that. I'll try to monitor it and see if any patterns develop.

Bottom line I think I am "hearing" here is that there is some limitation to tracking of goals and ecommerce in the add on... is that right? For goals will it only track buyers who originally entered my store through a google search?

Thanks for teaching me!

[econcepts]

I have more sales than Google Analytics is showing.

Again, you can track sales in several different places within Google analytics (under Goals, under standard Analytics Ecommerce tracking, and under Conversion Tracking ... all 3 are independent of each other as to what and how they record the data).

Having said that, and assuming you mean that "more sales" than what Google Analytics Ecommerce Tracking (not conversion tracking, and not Goal tracking) is reporting, then this is only possible under two circumstances:

1) You have not got the tracking code install correctly

2) You are using a "third party / offsite" payment processor (like PayPal, 2CO, etc...) that requires the user to "click a button" at the end of the sale to "return to the merchant" (which would then trigger the Google Tracking code on the "checkout success" page.

Your statement about coming through ad words makes sense,

This is actually a fact (coming through Adwords Ads) IF you are talking "Conversion Tracking" (it dos not pertain to traffic that comes from organic search or direct links etc..). It comes directly from the Google Website and is defined as such (the difference between analytics and conversion tracking):
https://adwords.google.com/support/b...g&topic=&type=

but in doing some research it looks like it may be coming through Google search of any type. But don't hold me to that. I'll try to monitor it and see if any patterns develop.

You should easily be able to tell by looking at your analytics where the traffic is actually coming from. Keep in mind that "cpc" means Paid Search (Cost Per Click). Google reports information on that as well as "organic" right in the reports section.

Bottom line I think I am "hearing" here is that there is some limitation to tracking of goals and ecommerce in the add on... is that right? For goals will it only track buyers who originally entered my store through a google search?

Thanks for teaching me!

No. The add on (any of them) adds the "Analytics Code" needed to track Goals and Ecommerce. To actually make Google track goals and Ecommerce figures though, you HAVE to set that up within your Google Analytics account.

It's really tough to explain in words. I'll have a video of it here soon for everyone to look at. It may explain a lot.

[Zinfandel]

I could use a hand with this.

Yea yea, it was so easy to install... The SQL patch went well, and yet when I go to Google Analytics Configuration there's nothing there but the title bar.

The script at the bottom of the pages have the default X's. and so I have no way to enter my google account number.

Can someone please venture to suggest what might be the problem?

Cuda?

[Zinfandel]

Well, the temporary solution was to go into the database and update the row myself with the correct UA #.

Google is now waiting for data, and so I assume the rest will be forthecoming.
However, that's not really how this is suppose to work.

[DTB]

hi again...

so lookin at this google help page:
https://adwords.google.com/support/b...203&topic=8198

i'm gonna go through the page at the above link...

Enabling E-Commerce Tracking

The first step of tracking e-commerce transactions is to enable e-commerce reporting for your website's profile. To enable e-commerce reporting, please follow these steps:

   1. Log in to your account.
   2. Click Edit next to the profile you'd like to enable.
   3. On the Profile Settings page, click edit next to Main Website Profile Information.
   4. Change the E-Commerce Website radio button from No to Yes.

ok, did this...

Receipt Page Format

The second step is to ensure that the tracking code is included in the receipt page in the standard fashion. This may be done using a server side include, or other template driver, or can simply be hand-coded into your HTML code:

    <script src="http://www.google-analytics.com/urchin.js" type="text/javascript">
    </script>
    <script type="text/javascript">
      _uacct="UA-xxxx-x";
      urchinTracker();
    </script>

i believe this is what the mod for zen actually does, so i believe this part is also done....

 Next, somewhere in the receipt below the tracking code, the following lines need to be written by your engine. Everything in brackets should be replaced by actual values, as described in the Parameter Reference, below.

    <form style="display:none;" name="utmform">
    <textarea id="utmtrans">UTM:T|[order-id]|[affiliation]|
    [total]|[tax]| [shipping]|[city]|[state]|[country] UTM:I|[order-id]|[sku/code]|[productname]|[category]|[price]|
    [quantity] </textarea>
    </form>

Finally, the utmSetTrans function must be called after the form is submitted in order to record the transaction. This can be most easily accomplished through a body onLoad event within the opening <body> tag:

    <body onLoad="javascript:__utmSetTrans()">

If you don't have the ability to edit the body tag, you can call the utmSetTrans function within a separate script tag as long as you ensure that the function is called after the form:

    <script type="text/javascript">
    __utmSetTrans();
    </script>

do i need to do these manually? i dont' think i can...

everything works fine in analytics, with the exception of the 'ecommerce'
(when i'm looking at my ECommerce Overview, i see a flatline with all "0"s and 0%'s....

any help, would be appreciated.

(i know i should just wait for the videotutorial, but i'm having some time for this, and wouldn't mind getting it working this weekend...

:)

ty in advance.

bill