Simple Google Analytics - Support

**econcepts** · 26 Jul 2007, 02:08 AM

This code looks correct so that eliminates the idea that it is not "installed" correctly.

That brings me to a few more questions:

1) have you enabled e-commerce tracking for your website profile (in Google Analytics)? If not, you need to do that in order for it to start recording e-commerce data.

2) Does Google Analytics (not the e-commerce tracking) show that you have had visitors, etc...? If so, then that proves the basic code is installed correctly. If not, then you are missing something in the code still (see # 3 below)

3) Did you copy the proper ".js" file to the right directory (to "on load" the UTM javascript object?) If not, make sure you do that or none of the tracking will register.

4) If Google Analytics is showing data, but e-commerce tracking is not working, then you need to go back and make sure you performed step # 1 above.

**pyrobri** · 26 Jul 2007, 10:07 AM

Hi,
I have just been through all the Google Analytics setup and am having a problem that a few others seem to have had.

Everything seems to work OK, I have follwed the steps and this is code from the bottom of my pages:


<script src="http://www.google-analytics.com/urchin.js" type="text/javascript">
</script>
<script type="text/javascript">
_uacct = "UA-2256908-1";
urchinTracker();
</script></body>

which looks fine, but I keep getting the following message:
Tracking Unknown (Last checked: 2007-07-26 2:01 AM PST.)
The Google Analytics tracking code has not been detected on your website's home page. For Analytics to function, you or your web administrator must add the code to each page of your website.

I have version 1.3.7 installed, I have tried all of the suggestions that seems to have got most other people with this error up and running but it doesn't seem to work here.

This is the line from tpl_main_pafe.php (didn't need to be changed):
<body id="<?php echo $body_id . 'Body'; ?>"<?php if($zv_onload !='') echo ' onload="'.$zv_onload.'"'; ?>>

And I have uploaded all the files.

Any help would be great.
Thanks
Oh the site is www.stainlesstools.co.uk

**econcepts** · 26 Jul 2007, 04:35 PM

Originally Posted by pyrobri

Hi,
I have just been through all the Google Analytics setup and am having a problem that a few others seem to have had.

Everything seems to work OK, I have follwed the steps and this is code from the bottom of my pages:


<script src="http://www.google-analytics.com/urchin.js" type="text/javascript">
</script>
<script type="text/javascript">
_uacct = "UA-2256908-1";
urchinTracker();
</script></body>

which looks fine, but I keep getting the following message:
Tracking Unknown (Last checked: 2007-07-26 2:01 AM PST.)
The Google Analytics tracking code has not been detected on your website's home page. For Analytics to function, you or your web administrator must add the code to each page of your website.

I have version 1.3.7 installed, I have tried all of the suggestions that seems to have got most other people with this error up and running but it doesn't seem to work here.

This is the line from tpl_main_pafe.php (didn't need to be changed):
<body id="<?php echo $body_id . 'Body'; ?>"<?php if($zv_onload !='') echo ' onload="'.$zv_onload.'"'; ?>>

And I have uploaded all the files.

Any help would be great.
Thanks
Oh the site is www.stainlesstools.co.uk

Make sure you gave Google the proper URL to check the status of the tracking code. I wrote a post that may help at the following url.

http://www.zencartoptimization.com/2...gle-analytics/

**studeo** · 26 Jul 2007, 07:04 PM

So it WAS just a matter of time. The last test sale I put through just showed up in the tracking module.

Thanks for all the feedback you were willing to hang in there with!

studeo

Now I have to find out how to delete that bogus sale from the averages...lol

**PastGenToys** · 27 Jul 2007, 02:07 AM

Is there a way to see if certain sites block the use of GA? I know for a fact that eBay , through my about me page, is sending folks to my cart but ebay never shows as a source is GA.

**econcepts** · 27 Jul 2007, 02:53 AM

Originally Posted by PastGenToys

Is there a way to see if certain sites block the use of GA? I know for a fact that eBay , through my about me page, is sending folks to my cart but ebay never shows as a source is GA.

Any sites / browsers that block JavaScript will not show up in GA. You might get an idea of this (very general) by looking at the number of visitors that come to your site who have JavaScript enabled. Those that don't more than likely are not counted in your GA totals.

**khopek** · 27 Jul 2007, 07:36 PM

Originally Posted by econcepts

Any sites / browsers that block JavaScript will not show up in GA. You might get an idea of this (very general) by looking at the number of visitors that come to your site who have JavaScript enabled. Those that don't more than likely are not counted in your GA totals.

AHH I was JUST going to ask about that! I have no-sript installed for Firefox and I always block everything. There has been many times I haven't allowed google analytics on sites....

**pyrobri** · 30 Jul 2007, 09:29 AM

Originally Posted by econcepts

Make sure you gave Google the proper URL to check the status of the tracking code. I wrote a post that may help at the following url.

http://www.zencartoptimization.com/2...gle-analytics/

Seems to be working now, I went away for the weekend without making any changed at all, just had a look and it is now receiving data. Looks like it just takes a bit of time for the process to complete..

**econcepts** · 30 Jul 2007, 12:24 PM

pyrobri,

Oh, I didn't realize you had the "Waiting For Data" message. That means it was installed correctly and the URL was right (obviously).

Through my research, I've heard reports of that message lasting anywhere from a few hours to a week or more. No rhyme or reason why.

Glad you got it working.

**motti** · 2 Aug 2007, 03:32 AM

[FONT=Arial]Hi[/FONT]

[FONT=Arial]Can some one please direct me to a thread of clear explanation which folder and the exact place I should put my code I got from Google?[/FONT]

[FONT=Arial]I am over a week testing many places and I get nothing working as far seeing any report.[/FONT]

[FONT=Arial]Thank you[/FONT]

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