Simple Google Analytics - Support

[shrimp-gumbo-mmmhhh]

Hello,

It appears that if someone purchases 2 items that have the same SKU and model number but different attributes then google is ignoring the second one and only reporting one instead of two. Would it be very easy to add attributes to the checkout_success product information?

Thank you!

Shrimp Gumbo

[shrimp-gumbo-mmmhhh]

Hello,

It appears that if someone purchases 2 items that have the same SKU and model number but different attributes then google is ignoring the second one and only reporting one instead of two. Would it be very easy to add attributes to the checkout_success product information?

Thank you!

Shrimp Gumbo

Also, Google Checkout was sending information back on checkouts but appears not to be now... any ideas?

[econcepts]

Hello,

It appears that if someone purchases 2 items that have the same SKU and model number but different attributes then google is ignoring the second one and only reporting one instead of two. Would it be very easy to add attributes to the checkout_success product information?

Thank you!

Shrimp Gumbo

Google is not actually "ignoring" it as such. The way Google reports data is all in how you tell it to. If a product is identical in nature to another (as far as SKU, model, etc...) then Google sees that as one individual product (because it is) no matter if it has different attributes.

You can't just add "attributes" to the code without Google allowing it (and accepting it). That won't work.

The code currently in place is taken directly from the Google Analytics instructions.

You can tell Google HOW you want to report data to it (and how they should report on it) by choosing the proper selection from the admin configuration value that reads "Use sku/code".

Currently, Google only allows you to report based on either Product ID, or Product Model. If either of these are identical to another product being purchased (no matter if the attributes are different), then Google groups them into "1" product transaction.

So that is what you are seeing happen on your end. Google is not actually deleting the additional product (or ignoring it) they are simply "grouping" it based on the indicator you have told them to through the configuration value mentioned above.

they say some new things are going to be able to be done with the new "ga.js" version of tracking code, but have not released exactly what that will be yet. Maybe they will allow separation based on "attributes" as well. Who knows.

In the meantime, if you want to separate products with different attributes within Google, you would have to give each product a different Product ID or Model # (depending on the method in which you tell Google to report the data back to you).

Hope that helps in understanding what is going on.

As far as thee Google Checkout sending information back at one time, but not appearing to do so now, that seems to be something that is being affected by another issue and not the analytics itself. The module does not affect how data is moved between checkout and site, it only passes the completed data to Google for reporting as they instruct.

[shrimp-gumbo-mmmhhh]

Google is not actually "ignoring" it as such. The way Google reports data is all in how you tell it to. If a product is identical in nature to another (as far as SKU, model, etc...) then Google sees that as one individual product (because it is) no matter if it has different attributes.

You can't just add "attributes" to the code without Google allowing it (and accepting it). That won't work.

The code currently in place is taken directly from the Google Analytics instructions.

You can tell Google HOW you want to report data to it (and how they should report on it) by choosing the proper selection from the admin configuration value that reads "Use sku/code".

Currently, Google only allows you to report based on either Product ID, or Product Model. If either of these are identical to another product being purchased (no matter if the attributes are different), then Google groups them into "1" product transaction.

So that is what you are seeing happen on your end. Google is not actually deleting the additional product (or ignoring it) they are simply "grouping" it based on the indicator you have told them to through the configuration value mentioned above.

they say some new things are going to be able to be done with the new "ga.js" version of tracking code, but have not released exactly what that will be yet. Maybe they will allow separation based on "attributes" as well. Who knows.

In the meantime, if you want to separate products with different attributes within Google, you would have to give each product a different Product ID or Model # (depending on the method in which you tell Google to report the data back to you).

Hope that helps in understanding what is going on.

As far as thee Google Checkout sending information back at one time, but not appearing to do so now, that seems to be something that is being affected by another issue and not the analytics itself. The module does not affect how data is moved between checkout and site, it only passes the completed data to Google for reporting as they instruct.

Thanks Econcepts,

Analytics didn't seem to group both items... they just showed one of one item sold... if it grouped that would have been okay. Actually what I am asking is ... "Is there an easy way to add the attribute to the model name and would that work to have the same sku with two product names.... like item #15541 LEXUS-RED and item #15541 LEXUS-WHITE

Thanks!

Shrimp-Gumbo