Simple Google Analytics - Support

[mewell]

Eric - Let me first say "Thank you" for all your tips, coding, writing, trouble shooting, on and on and on! I really appreciate all your knowledge. After reading both the 20 tips and GA Uncovered I'm stumped on a few things... First, I'm guessing that part of the issue is that I'm using "Starter Edition" of AdWords and wonder if that's why I don't see an AdWords conversion Tracking number to enter into Simple GA for ZenCart. When I log in to my AdWords account, I see in the browser's address bar "campaignId=9591837" - is that my tracking number? Looks like it's too short but I've looked high and low following the messages here and don't find the number referred to in my AdWords account. Secondly, when I configure my funnel following the section in "Uncovered", the screens I see are somewhat different than the screen shots in the book. Analytics now says to make sure you don't have a domain name as part of the step - That is, use /index.php?main_page=product_info instead of https://www.domainname.com/index.php...e=product_info

When I do a Funnel Visualization, everything is abandoned at the first step (Product Info) even on orders I've completed. I know there are issues with the new ga tracking and have followed all those messages, but I suspect that my problem is my two domains... I have http://www.remarkablepens.com and https://secure.remarkablepens.com. I saw the tech note "How do I install the tracking code if my site spans multiple domains? " and can find the spot in includes/templates/CUSTOM/google_analytics/google_analytics.php to slip in the first bit of prescribed code, but I'm not knowledgeable enough to finish the part about the _link and whether or not ZC uses forms to send information between domains.

I'd appreciate what ever help you can offer! My site's addr. is show below, my version is 1.3.7.1 and I'm using the 1.2.1 version of SGA

Thanks again,
Mark

[econcepts]

First, I'm guessing that part of the issue is that I'm using "Starter Edition" of AdWords and wonder if that's why I don't see an AdWords conversion Tracking number to enter into Simple GA for ZenCart.

That is exactly why you don't see it. The starter version does not include all the features as the "upgraded" version (still free.)

When I log in to my AdWords account, I see in the browser's address bar "campaignId=9591837" - is that my tracking number?

No. That is just the identification number Google has assigned to that particular campaign. You can run multiple campaigns under one account.

Secondly, when I configure my funnel following the section in "Uncovered", the screens I see are somewhat different than the screen shots in the book. Analytics now says to make sure you don't have a domain name as part of the step - That is, use /index.php?main_page=product_info instead of https://www.domainname.com/index.php...e=product_info

Yes, a few things have changed (not much) and it is best to use a different match type (briefly explained in the GA Uncovered book) that drops the actual domain name.

When I do a Funnel Visualization, everything is abandoned at the first step (Product Info) even on orders I've completed. I know there are issues with the new ga tracking and have followed all those messages, but I suspect that my problem is my two domains... I have http://www.remarkablepens.com and https://secure.remarkablepens.com. I saw the tech note "How do I install the tracking code if my site spans multiple domains? " and can find the spot in includes/templates/CUSTOM/google_analytics/google_analytics.php to slip in the first bit of prescribed code, but I'm not knowledgeable enough to finish the part about the _link and whether or not ZC uses forms to send information between domains.

I suspect that you either have set the funnel up incorrectly (not including any steps after it, or including pages that are named differently from what is in the book (such as in the case of SEO URLs mods which alter url naming conventions).

Unless you altered the code to try to track two domains, I doubt that is the issue only because a Goal and associated Funnel are setup using urls to the site you are tracking. This would remove the possibility of it trying to mis record data based on two sites (unless of course you entered two different site urls into your funnel which could cause it to look like users are bouncing at that first step.)

[mewell]

<SNIP> Yes, a few things have changed (not much) and it is best to use a different match type (briefly explained in the GA Uncovered book) that drops the actual domain name.

Got that part...

I suspect that you either have set the funnel up incorrectly (not including any steps after it, or including pages that are named differently from what is in the book (such as in the case of SEO URLs mods which alter url naming conventions).

I'm using https://secure.remarkablepens.com/index.php?main_page=checkout_success
as my Goal URL which *is* different than the starting domain and the domain name I am tracking - just plain www.remarkablepens.com

Unless you altered the code to try to track two domains, I doubt that is the issue only because a Goal and associated Funnel are setup using urls to the site you are tracking. This would remove the possibility of it trying to mis record data based on two sites (unless of course you entered two different site urls into your funnel which could cause it to look like users are bouncing at that first step.)

This has to be it, but I'm not sure how to get around it since my certificate is issued on the "secure" domain name.

[econcepts]

Ok, got the new release uploaded and ready to go for this.

I uploaded it to the Zen Cart downloads section but if you can't wait for it to get activated there, then you can download it from my site by clicking here.

The newest version is now 1.2.2

This addresses the confirmed reports of a bug on Google's end which causes adopter's of the "ga.js" tracking code to receive incorrect reporting data specifically relating to ecommerce transactions and conversion rates.

What this new release does:

This new release has all the same features of the previous release (1.2.1 and 1.2.0) but in it I have added the ability for you to switch easily between the older "urchin.js" tracking code and the newer "ga.js" tracking code while Google corrects their error on their end with the newer "ga.js" code.

You do it by simply selecting a radio button from within the Admin.

NOTE TO UPGRADER'S OF PREVIOUS VERSIONS

If you already have version 1.2.0 or 1.2.1 of Simple Google Analytics installed, then you only have to do 2 things to get the new one working.

1) upload the file /includes/templates/your_template/google_analytics/google_analytics.php
to the proper location on your web server and overwrite the current file that is there.

2) Run the "upgrade" sql patch from within the Admin (copy and paste it into the space provided rather than uploading) that has the following name:
UPGRADE-FromVersion1-2-1_ONLY.sql


First Time NEW INSTALLS

If you have not installed any other previous versions of Simple Google Analytics, you should:

1) Read and follow the instructions found in the file named:
"README_FirstTimeINSTALLATION.txt"

2) From within your Zen CArt admin copy, paste, and run the sql patch from the file named "googleanalytics-INSTALL.sql".

You're all set.

Enjoy everyone!

[shrimp-gumbo-mmmhhh]

Ok, got the new release uploaded and ready to go for this.

I uploaded it to the Zen Cart downloads section but if you can't wait for it to get activated there, then you can download it from my site by clicking here.

The newest version is now 1.2.2

This addresses the confirmed reports of a bug on Google's end which causes adopter's of the "ga.js" tracking code to receive incorrect reporting data specifically relating to ecommerce transactions and conversion rates.

What this new release does:

This new release has all the same features of the previous release (1.2.1 and 1.2.0) but in it I have added the ability for you to switch easily between the older "urchin.js" tracking code and the newer "ga.js" tracking code while Google corrects their error on their end with the newer "ga.js" code.

You do it by simply selecting a radio button from within the Admin.

NOTE TO UPGRADER'S OF PREVIOUS VERSIONS

If you already have version 1.2.0 or 1.2.1 of Simple Google Analytics installed, then you only have to do 2 things to get the new one working.

1) upload the file /includes/templates/your_template/google_analytics/google_analytics.php
to the proper location on your web server and overwrite the current file that is there.

2) Run the "upgrade" sql patch from within the Admin (copy and paste it into the space provided rather than uploading) that has the following name:
UPGRADE-FromVersion1-2-1_ONLY.sql


First Time NEW INSTALLS

If you have not installed any other previous versions of Simple Google Analytics, you should:

1) Read and follow the instructions found in the file named:
"README_FirstTimeINSTALLATION.txt"

2) From within your Zen CArt admin copy, paste, and run the sql patch from the file named "googleanalytics-INSTALL.sql".

You're all set.

Enjoy everyone!

Quick question... is the "ga.js" tracking code supposedly fixed or should we use the old code?

Shrimp-Gumbo

[StuntsMovie.com]

Hey Guys,

I installed Version 1.21 yesterday morning and set it up on www.xtreme-stunts.com . However till today I haven't received any data from google analytics even though it says "receiving data" on the google analytics page.

Now i just upgraded to version 1.22 and enabled the old java file.

Could that have been the problem? How long does it normally take to see data in my google analytics account?

Thanks a lot

Stntsmovie.com

[econcepts]

Hey Guys,

I installed Version 1.21 yesterday morning and set it up on www.xtreme-stunts.com . However till today I haven't received any data from google analytics even though it says "receiving data" on the google analytics page.

Now i just upgraded to version 1.22 and enabled the old java file.

Could that have been the problem? How long does it normally take to see data in my google analytics account?

Thanks a lot

Stntsmovie.com

If it says "receiving data" then it's now a waiting game. Typically within 24 hours you'll see data, but there have been reports of it taking quite longer (all on Google's end.)

[econcepts]

Quick question... is the "ga.js" tracking code supposedly fixed or should we use the old code?

Shrimp-Gumbo

As of this writing Google has NOT yet corrected the "ga.js" tracking code. They say a patch will be in place in the beginning of April, but I needed accurate stats to make the right decisions and I'm not holding my breath for them.

I have decided to keep using the older "urchin.js" tracking code as long as I can (or a least until it is confirmed that Google indeed has corrected the issues with the ga.js code.)