Simple Google Analytics - Support

[cstahlhut]

Google does not update in real time (except for the "real time beta" reports which only show you basics of who is on site.) To get actual reporting you need to wait a bit for them to update. They typically update a few times a day and then you should see the visit in your actual stats.

Thanks for your assistance, I installed it 2 days ago and it still says no visitors

[cstahlhut]

My Tracking Status says "Receiving Data" too so I assume it's supposed to be working...

[econcepts]

that does mean it is working. Might just take time for Google's side to pick it up. I've heard of this before with others.

Make sure you have the exact same Analytics ID in the Admin of Zen as you see in your Analytics account. If you have a different one, the traffic may be going into that account instead.

[cstahlhut]

that does mean it is working. Might just take time for Google's side to pick it up. I've heard of this before with others.

You were right it's kicked in! Thanks for your help

[Savvonet]

Hi all, I have a strange problem with this module.
Everything was perfect, I've this mod installed for years, now on a 1.3.8, always updated with no problem at all.

Since the august 1, all my website is running fine, except the order confirm page. It hungs on "Your order is been processed, Please wait" for about 7 minutes, then all goes right, the order is correct and analytics register the conversion as normal. But you know, many customers press the back button, or close the page after some minutes, and replace orders again and again until they notice that many confirm email are yet in their mailbox.

Someone has noticed this issue? Ideas..?

Thanks!

[jeking]

Hi all, I have a strange problem with this module.
Everything was perfect, I've this mod installed for years, now on a 1.3.8, always updated with no problem at all.

Since the august 1, all my website is running fine, except the order confirm page. It hungs on "Your order is been processed, Please wait" for about 7 minutes, then all goes right, the order is correct and analytics register the conversion as normal. But you know, many customers press the back button, or close the page after some minutes, and replace orders again and again until they notice that many confirm email are yet in their mailbox.

Someone has noticed this issue? Ideas..?

Thanks!

What other tracking code do you have on your Order Success page? I do not seen this problem on any sites I manage.

[menappi]

Ran into a major problem with my install (installed 1.2.5.c on 1.5), it's not receiving tracking and my website won't load now. I get a blank page, favicon and title load, but nothing else. WTF

I have to agree though, I've never had a problem installing any modules and the writeup on this could be a lot better.

I uploaded all the correct files, renamed all the directories to match my admin and template. CHECK. At the bottom of tpl_main_page, before the closing body tag, I added the code. CHECK. Ran the SQL Install code, no errors, said everything went fine. I see the option now in my config. This is where I get confused though-what is this mention about a 'ga.js' file? This is directly after the SQL step. I looked and I don't even have that file in question and the only file in my checkout success folder is a header file, so what is this about?

So I pretty much did everything correctly and now my site is down. What do i do???

[econcepts]

This sounds like an issue with something else on your site that is affecting the order process or the order confirmation page. The module should not have this type of effect at all.