Simple Google Analytics - Support

[dkerfoot]

However, since installing the Simple Analytics upgrade, eCommerce is definitely not working. I'm still getting traffic results, but no sales have registered since the upgrade.

This is exactly what I am experiencing. Might be time to bug-check the contrib.

I did notice that the header on google_analytics.php is still listed as 1.2.0 vs. 1.2.1 Probably just an admin oversite, but figured it was worth a mention.

[elfino45]

I'm having a ton of issues getting this google analytics thing to integrate into zen cart.

my head is spinning, i can't look at this anymore. :)

I'm wondering if I can hire someone to fix up my analytics tracking and make a few adjustments to my checkout system. the site is for an upstart clothing company.

if anyone knows someone affordable, please let me know.

thanks

ryan

[rhodesengr]

I feel your pain. In the end, I think mine installed without any problem but I thought I had a problem because it didn't work right away. My best guess is it took Google sometime before their servers recognized the code. If you just setup your analytics, wait several hours (or more) and then see if it starts saying "receiving data" on the google side. Make sure you have the entire number copied out of the code snipet you see on the google side. It should look like "UA-somenumbers-number". Mine is UA-2249671-2 for example. You can see in my previous posts where I started playing around with the last number because it didn't seem to work right away. I just didn't wait long enough. Even after its working, it takes 24 hours before anything shows up in the reports and they only update once a day.

A simple test to see if you installed the module correctly is to view your own home page in a browser, then go up into the browser menus and click View/Source.

The Google code snipet should appear in the page source code near the bottom. It should read exactly like the code you see on the Google setup. If the code is there, looks exactly the same, and the number is right, just let it be for awhile.

If the code is not there when you View/Source, then you have an install problem.

Hope this helps. If you post your site URL I can look and see if the code snipet is there.

Mark
www.essential-stuff-store.com

[Armen52]

Apologies if this has been asked and answered already but my best efforts at finding an answer on the forums have failed.

Does anybody have any suggestions on how to account for cancelled orders and sales in Google Analytics? Is it possible to report back on that data as it can make a material impact in the reporting.

Ideally I'd be looking for a solution where the ZenCart module could report such cancellations once an order's status is changed to cancelled but I would be interested in hearing other methods directly dealing with GA as well.

Thanks,
Armen

[elfino45]

My webstore is

www.homageclothing.com/store

at the end of the code there are several instances (maybe 3?) of the tracking information.

i have no idea why they are all there. i'm not even sure which file to modify in my zen cart installation to remove some of those instances.

any ideas?

another problem i am having is my checkout process. i disabled the login functionality to go for a simpler checkout. my new setup has 5 steps. i want step 1 to be billing information, step 2 to be shipping information, etc etc. It does this wacky thing where the shopper can't seem to have separate billing & shipping addresses.

what a pain in the a**!

thanks for your help.

ryan

[rhodesengr]

My webstore is

www.homageclothing.com/store

at the end of the code there are several instances (maybe 3?) of the tracking information.

i have no idea why they are all there. i'm not even sure which file to modify in my zen cart installation to remove some of those instances.

any ideas?

another problem i am having is my checkout process. i disabled the login functionality to go for a simpler checkout. my new setup has 5 steps. i want step 1 to be billing information, step 2 to be shipping information, etc etc. It does this wacky thing where the shopper can't seem to have separate billing & shipping addresses.

what a pain in the a**!

thanks for your help.

ryan

Ryan,
First, I am no expert and struggling along like the rest of us. I took a look and I see the code showing up twice on some pages and none on other pages. I would think that if your Google Status is receiving data, and the account number matches then you should be getting something. However, your site looks quite different from the basic zencart so perhaps you have changed some files to the point where the plugin is not working. Your change to the login process sounds like that sort of thing. You might need to start with a fresh install, add the modules you want to use, test everything, and then slowly make your changes, re-testing at each step. I think you may have over-hacked your cart.

[econcepts]

My webstore is

www.homageclothing.com/store

at the end of the code there are several instances (maybe 3?) of the tracking information.

i have no idea why they are all there. i'm not even sure which file to modify in my zen cart installation to remove some of those instances.

any ideas?

another problem i am having is my checkout process. i disabled the login functionality to go for a simpler checkout. my new setup has 5 steps. i want step 1 to be billing information, step 2 to be shipping information, etc etc. It does this wacky thing where the shopper can't seem to have separate billing & shipping addresses.

what a pain in the a**!

thanks for your help.

ryan

Ryan,

First thing to clear up. You only want 1 instance of the tracking code on your pages (not multiples). That will do a number on the tracking reports (and one you don't want to mess with).

Secondly, it sounds like you have made a multitude of adjustments to your cart that make me think there are a number of files that are causing problems (across the entire site).

As mentioned by another zenner in an earlier post, I would recommend you start with a fresh install of the cart and go from there. If you have customers and orders from the current version, you can migrate them (Import / export) from the current install to the new one. If not, then you're in luck, and the new install should be a breeze.

I personally don't think it is always a good idea to try to fix a potential bad install or corrupt files. Sometimes, it is ok, but in others where it looks like a lot of damage could be done, I recommend a new install.

After all, do you want to risk something happening down the road when you start to see more sales and customers? I would think not. One way to start down the path of success is to build a strong foundation. It's one of the first steps toward building a solid business.

[econcepts]

Apologies if this has been asked and answered already but my best efforts at finding an answer on the forums have failed.

Does anybody have any suggestions on how to account for cancelled orders and sales in Google Analytics? Is it possible to report back on that data as it can make a material impact in the reporting.

Ideally I'd be looking for a solution where the ZenCart module could report such cancellations once an order's status is changed to cancelled but I would be interested in hearing other methods directly dealing with GA as well.

Thanks,
Armen

Google Analytics does not have the capability to actually "subtract" orders that were returned. It is not native to the analytics program.

Typically you have to keep this info at hand and figure it in when calculating your true conversion rate.

If you want to try to subtract the amount from what Google reports, you might want to try to send a "new order" (refund) to through the cart that then in turn sends a negative value (equal to the original order value) to the eCommerce portion of the analytics.

Keep in mind that doing this though would require some additional programming, and it would still not address the "conversion rate" issue (that would remain unchanged as you can't reverse it once it has been recorded).

It would only reduce the dollar amount (revenues) reported through the eCommerce tracking portion of the analytics (which again, probably won't help much for decision making.)

[econcepts]

I'm having a ton of issues getting this google analytics thing to integrate into zen cart.

my head is spinning, i can't look at this anymore. :)

I'm wondering if I can hire someone to fix up my analytics tracking and make a few adjustments to my checkout system. the site is for an upstart clothing company.

if anyone knows someone affordable, please let me know.

thanks

ryan

Ryan,

I sent you a private message on this one.