Simple Google Analytics - Support

**MotoDelta** · 31 Jan 2009, 04:29 PM

I see that the missing ecommerce transactions issue is known...

Wondering if anyone has noticed whether or not it is still occuring. I recently implemented this module and have noticed that maybe 30% of my ecommerce transactions are missing. I was using the new ga.js code. Should I go back to urchin?

**asappia** · 31 Jan 2009, 08:28 PM

my transaction are collected fine: simply I've always ZERO as shipping costs -.-"

**christophert** · 3 Feb 2009, 01:57 PM

The google analytics upload in the front page does not work for me. I previously had an analytics account but lost the tracking when I created the new zen cart site..

how do I put google analytics on my page? Is it possible to put in anywhere under the <body> tag by 'common include?

**googlepasta** · 6 Feb 2009, 04:39 PM

Hi, I've installed the simple analytics code and it all seems to be working fine except that my conversions are not being logged. Now I'm sure this is because my checkout is hosted on a secure server not a subdomain and therefore has a different address.

Is there any way to accomadate this by altering google_analytics.php or will I have to hard code it all?

Site is here

**dgmdan** · 23 Apr 2009, 10:13 AM

I too was having the error where the tracking code was not being printed, as well as the closing body and html tags.

The problem, it turns out, was that I copied google_analytics.php to the wrong directory. I had it incorrectly in /includes/templates/custom/common/google_analytics/google_analytics.php... when it should have been /includes/templates/custom/google_analytics/google_analytics.php

Dumb mistake I know.

I read through the last 10 pages of this thread and noticed it's a common problem... so just a heads up.

**fakeDecoy** · 2 May 2009, 10:24 PM

Problem - About 20% of my transactions are missing from the below report and all other reports.

Google analytics: ecommerce->transactions, sort by transaction # descending.

I haven't found any commonalities among the missing transactions that differ from other transactions that were reported successfully.

Otherwise the conversion tracking is working fine. And the analytics reporting and adwords conversion tracking appear to be working.

Simple Google Analytics 1.2.2 on Zencart 1.3.8a. My sales are a mix between Paypal IPN (website payments standard) and credit card offline processing. Some sales for either payment method are missing. www.adamantbarbell.com

analytics configuration in zencart:

Analytics Account UA-356915-2

Target Address delivery

Affiliation adamantbarbell.com

Use sku/code products_model

Use Older "urchin.js" Tracking Code No

Activate Conversion Tracking Yes

Google AdWords Conversion Tracking Number 072280010

Google AdWords Language en_US

And in case it helps, I found the following code on the bottom of the source of my checkout_success page after I completed a test transaction with a dummy credit card number. Does it look okay?

Code:

<script type="text/javascript">
var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www.");
document.write(unescape("%3Cscript src='" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E"));
</script>
<script type="text/javascript">
var pageTracker = _gat._getTracker("UA-356915-2");
pageTracker._initData();
pageTracker._trackPageview();

pageTracker._addTrans(
"799",
"adamantbarbell.com",
"43.72",
"2.72",
"8.00",
"Richmond",
"California",
"United States"
);

pageTracker._addItem(
"799",
"ps-85415",
"Quick Tape Measure",
"Testing & Measurement",
"33.00",
"1"
);
pageTracker._trackTrans();</script><!-- Google Code for purchase Conversion Page -->
<script language="JavaScript" type="text/javascript">
<!--
var google_conversion_id = 1072280010;
var google_conversion_language = "en_US";
var google_conversion_format = "1";
var google_conversion_color = "FFFFFF";
	if (43.72) {
	  var google_conversion_value = 43.72;
	}
	var google_conversion_label = "purchase";
//-->
</script>
<script language="JavaScript" src="https://www.googleadservices.com/pagead/conversion.js">
</script>
<noscript>
<img height=1 width=1 border=0 src="https://www.googleadservices.com/pagead/conversion/1072280010/?value=43.72&label=purchase&script=0">
</noscript>

**dgmdan** · 3 May 2009, 05:47 AM

Originally Posted by fakeDecoy

Problem - About 20% of my transactions are missing from the below report and all other reports.

It's a problem on google's end. Apparently it was supposed to be fixed as of last month but I guess hasn't been. For now, change Use Older "urchin.js" Tracking Code to YES and it will work fine. I've been using it and the only drawback is my analytics reports visits to my store's home page as being from /mystore/index.html, when actually it should be index.php. All transactions are recorded though!

**fakeDecoy** · 3 May 2009, 06:53 AM

Is that what Google support told you? A look at their analytics forums suggest that others are having this issue but it isn't being recognized as an issue. One reply suggested that those 20% of customers have javascript disabled, which seems way high to me.

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