Simple Google Analytics - Support

[econcepts]

@cotsweb,

Mark, I have another idea here that should work if the last bit of info I sent doesn't.

I made a quick change to the code to place the tracking in a different location (for custom variables).

But again, try what I mention below first and let me know if it works before we go this route.

Let me know. Thanks!

[cotsweb]

Thanks Eric,
I have amended my code to the following;

_gaq.push(['_setCustomVar',1,'shopLevel','Production',3]);
_gaq.push(['_trackEvent','Shopping','Database Level',]);

I will see what Google Analytics reports tomorrow and let you know the results.

Thanks for your prompt reply.
Mark

[yamadan]

Help!

I have installed this fine on a test site. But when I installed to live site it went BLANK?

Anyone had this before?

[yamadan]

Just to add more details to above post;

The file causing the problem is;

/includes/templates/[your_template]/common/html_header.php

If i remove the code snippet added just before the </head> the site is visable again.

Can other modules be causing a problem?
That's the only difference between my test site & this live site.

[jill8026]

Hey Eric, it is definitely set up properly in Analytics ...... I am baffled!

[econcepts]

Hey Eric, it is definitely set up properly in Analytics ...... I am baffled!

That is odd Jill. Can you send me the info to get in and look at the site (if you want)? You've got my email from earlier conversations.

I'd be interested in seeing what might be causing that.

What I would be looking for is the GA login as well as the FTP etc... I want to compare files and look at any possible issues in GA setup.

Thanks!

[yamadan]

Thanks for quick reply econcepts & cotsweb,

I will try both methods & report back.

[econcepts]

Just to add more details to above post;

The file causing the problem is;

/includes/templates/[your_template]/common/html_header.php

If i remove the code snippet added just before the </head> the site is visable again.

Can other modules be causing a problem?
That's the only difference between my test site & this live site.

A blank site means you have a PHP error somewhere. Make certain that the code is exact for that file from site to site.

The best way to do this is to perform a "winmerge" comparison on the two files. This will show you where there are any differences between the two and likely lead you to your problem.

The other thing you can do is to check your error log file (generated in the cache directory) for the root of the problem (on the live site.) As long as you have that turned on (by default in 1.3.9 + but needs to be added in 1.3.8 and under) you'll get the exact spot that the problem is occurring.

Let me know if that helps.

[cotsweb]

Just to add more details to above post;

The file causing the problem is;

/includes/templates/[your_template]/common/html_header.php

If i remove the code snippet added just before the </head> the site is visable again.

Can other modules be causing a problem?
That's the only difference between my test site & this live site.

Hi Yamadan,
I don't know if this is the same problem that I had in a recent install but you could try the following snippet;

<?php
if (GOOGLE_ANALYTICS_TRACKING_TYPE == "Asynchronous") {
require($template->get_template_dir('google_analytics.php',DIR_WS_TEMPLATE, $current_page_base,'google_analytics') . '/google_analytics.php');
}
?>

The only difference between this version and the original is that I have put the full module name 'google_analytics.php' in as the first parameter to get_template_dir(). The original just puts in '.php' for this parameter.

I'm not sure why the original version didn't work for me, I think it should, but it was a quick and simple fix.

Hope this helps
Mark

[cotsweb]

Hi Eric,
The following sort of works;

_gaq.push(['_setCustomVar',1,'shopLevel','Production',3]);
_gaq.push(['_trackEvent','Shopping','Database Level',]);

I can use CustomVar 1 in an advance segment but it shows the values as 'shopLevel' rather than 'Production' which is what I hoped for, still it is usable.

But to save time I have decided just to create an advanced segment on Host Name which gives me a similar result but without messing with custom variables. Nice of you to include it in the module though, I may need it in the future.

Regards
Mark