Simple Google Analytics - Support

[hermes369]

What's the URL of the website?

http://www.supernutrient.com/cart/index.php

When I look at the content overlay in Google Analytics on scubadorag.com (the other cart, where google analytics is reporting), I can see where people are clicking on the link to the cart. However, on supernutrient.com, there are no clicks registered on the link to the cart, despite our getting plenty of orders. Also, there are no registered clicks inside the cart. On the scubadorag.com overlay, there are clicks registered inside the cart.

Thanks for your help.

[econcepts]

http://www.supernutrient.com/cart/index.php

When I look at the content overlay in Google Analytics on scubadorag.com (the other cart, where google analytics is reporting), I can see where people are clicking on the link to the cart. However, on supernutrient.com, there are no clicks registered on the link to the cart, despite our getting plenty of orders. Also, there are no registered clicks inside the cart. On the scubadorag.com overlay, there are clicks registered inside the cart.

Thanks for your help.

The overlay is not a good indicator of clicks etc... Until it gets revamped I wouldn't even look at it. Here's why:

http://www.zencartoptimization.com/2...overlay-trick/

[econcepts]

http://www.supernutrient.com/cart/index.php

When I look at the content overlay in Google Analytics on scubadorag.com (the other cart, where google analytics is reporting), I can see where people are clicking on the link to the cart. However, on supernutrient.com, there are no clicks registered on the link to the cart, despite our getting plenty of orders. Also, there are no registered clicks inside the cart. On the scubadorag.com overlay, there are clicks registered inside the cart.

Thanks for your help.

Looking at the code on the pages, both looks ok. This leads me to believe that the issue is one which is related to the Google Analytics account side of things.

Have you compared the tracking id that you are using in the cart which is not reporting with the tracking id of the same profile (in your Google Analytics account) to ensure they are the same. I've seen where a store accidentally inserts the tracking ID from a different profile and thus the tracking funnels there and not into the proper one they are looking at.

If that is correct, the only way I would be able to see what you might have done wrong is to get access to your Google Analytics account to check it out. The on page code looks good so the problem likely is in there somewhere.

Send me a private message if you want me to let you know what we could do.

Thanks!

[it2steve]

Quick question. running the latest Zen Cart with a template add-on. I don't know too much about this kind of thing but am smart enough to NOT make a change without a backup or int the middle of a rush.

In trying to install the Google analytics I think I have it all covered except the 'last part'?
* Ive signed up on google got my code / put it in admin/config
* copied the two files into the proper directories on my site (renamed admin folder and 'my template' folder
* Step 3 - made the change in tpl_main_page.php
* Step 3 part B (HERE IS MY ISSUE) - make change in html_header.php ...
I dont have that page listed? I'm assuming it's because of the template I am using? I have a tpl_headed.php BUT there is no </head> tag found at the bottom of it?

Any suggestions?

i was scared to add it to the tpl_header page as I was right in the middle of a rush and didn't wanna brick my site.

[econcepts]

Quick question. running the latest Zen Cart with a template add-on. I don't know too much about this kind of thing but am smart enough to NOT make a change without a backup or int the middle of a rush.

In trying to install the Google analytics I think I have it all covered except the 'last part'?
* Ive signed up on google got my code / put it in admin/config
* copied the two files into the proper directories on my site (renamed admin folder and 'my template' folder
* Step 3 - made the change in tpl_main_page.php
* Step 3 part B (HERE IS MY ISSUE) - make change in html_header.php ...
I dont have that page listed? I'm assuming it's because of the template I am using? I have a tpl_headed.php BUT there is no </head> tag found at the bottom of it?

Any suggestions?

i was scared to add it to the tpl_header page as I was right in the middle of a rush and didn't wanna brick my site.

Copy the html_header.php file from the 'template_default' directory (into your own custom directory) and then work with that. That is how you get it into there if not already present.

[it2steve]

Copy the html_header.php file from the 'template_default' directory (into your own custom directory) and then work with that. That is how you get it into there if not already present.

Thanks for the quick reply, HOWEVER I did notice that I am getting movement on my google analytics now. Should I leave it be or is there something necessary in that header that you think I'd need? I'm not much into all the php / web stuff and like to keep it as simple as possible.

[econcepts]

Thanks for the quick reply, HOWEVER I did notice that I am getting movement on my google analytics now. Should I leave it be or is there something necessary in that header that you think I'd need? I'm not much into all the php / web stuff and like to keep it as simple as possible.

You will need the header file if you switch to the new Asychronous tracking method Google has (you get that option from with my Analytics admin and can choose between three different tracking codes.)

If you are using anything but the asych code it should work but I would advise for correctness to add the proper info the the html header as not doing so can cause problems in the future. Partially installing something is never a good idea.

[it2steve]

You will need the header file if you switch to the new Asychronous tracking method Google has (you get that option from with my Analytics admin and can choose between three different tracking codes.)

If you are using anything but the asych code it should work but I would advise for correctness to add the proper info the the html header as not doing so can cause problems in the future. Partially installing something is never a good idea.

again, thanks for your help... you don't think that copying that html_header.php will change the appearance or functionality of my 'current' template?

If it's easier to look at what I have it's at electronicCrap.com (I know catchy) I just started this thing 10 days ago to help out with hard to find items for a select group and it's gone nuts, 100 orders in 10 days. I thought I'd use this tool to see what the possibilities of 'expanding' are.

Just scared to mess something up that's working so well.

[EDIT] just tried to drop it in and the site went away until I pulled it back out. any thoughts?