Please help with email

[HandcraftedUK]

Hello,

Just a problem that I hope someone can help with? When a customer creates an account or purchases a product from my store I receive the email ok. However, when I try to send an email message nothing arrives! Could someone shed some light as to what I can do to rectify this as I've read the forum posts but nothing seems to work!

I've got a couple of screenshots of my admin settings in case anyone could see what the problem is!

*** giant screen shots removed***


Any help would be appreciated!

Many thanks,

Gary

[DrByte]

Have you tried setting your Email Transport method to 'PHP' ?


http://www.zen-cart.com/wiki/index.p...Email_Problems

[IDW]

Check to see if junk mail folders are picking it up

[HandcraftedUK]

Arrrgh!

I have found out my host uses SMPT for emails so have changed the settings accordingly in the email transport method. Now when I use the 'contact us' link on the site, this message is returned to the sender:

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

[email protected]
(generated from [email protected])
retry timeout exceeded

------ This is a copy of the message, including all the headers. ------

Return-path: <[email protected]>
Received: from [70.84.52.130] (helo=www.handcrafteduk.com)
by hagrid.securesitex2.com with esmtp (Exim 4.52)
id 1Gwlzt-0008IL-8w
for [email protected]; Tue, 19 Dec 2006 20:55:37 +0000
Date: Tue, 19 Dec 2006 20:55:37 +0000
To: HandcraftedUK <[email protected]>
From: Gary M <[email protected]>
Reply-to: Gary M <[email protected]>
Subject: Message from HandcraftedUK
Message-ID: <[email protected]>
X-Priority: 3
X-Mailer: PHPMailer [version 1.73] via Zen Cart
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="iso-8859-1"

From: Gary M
Email: [email protected]

------------------------------------------------------

Testing this out?

------------------------------------------------------

Office Use Only:
From: Gary M
Email: [email protected]
Login Name: Not logged in
Login Email: Not logged in
IP Address: 62.252.0.9 - 62.252.0.9
Host Address: glfd-cache-6.server.ntli.net
Date and Time: Tue Dec 19 2006 20:55:37 GMT


Nothing arrives in my website mailbox. I have tried using the PHP method but, when I do this, nothing seems to happen anywhere! Also, there's nothing in the junk mail folder.

Any ideas?

Thanks,

Gary

[DrByte]

Your second screen-shot shows default settings for SMTP parameters ... have you updated those according to your host's configuration instructions ?

[HandcraftedUK]

Hi,

Thanks for the reply. Yeah, I've since update it to show the following (I've removed password from this post though!):


SMTP Email Account Mailbox plymgary
SMTP Email Account Password (hidden!)
SMTP Email Mail Host mail.handcrafteduk.com
SMTP Email Mail Server Port 25


Gary

[DrByte]

... and if you put those very same settings into Outlook or another email program, do they work properly?

Sometimes it's important to add the domain after the username .... [email protected] or bill+smiths.com

[HandcraftedUK]

When using the settings in Outlook everything works fine! Thanks.

[DrByte]

Have you asked your host about the returned messages and what might be wrong ?

[HandcraftedUK]

Hi,

Do you think the problem would be with the host if it allows Outlook to access the mailbox? I have a feeling it might be the configuration of the Zencart settings and something not being quite right!!!